Manage and oversee administrative operations within the organization, ensuring efficiency and compliance with policies and procedures. Collaborate with executive team to develop and implement strategic initiatives to support company goals. Lead a team of administrative staff to achieve department objectives and drive overall success.

Skills

• Organizational skills
• Communication
• Leadership Skill
• Time Management
• Customer Service
• Problem Solving
• Adaptability
• Technology Proficiency
• Confidentiality
• Client Management Skills
• Vendor Management
• Compliance
• Event Coordination
• Reporting

Requirements

• Job Role Admin Manager or Executive
• Job Type Full Time
• Workplace Type Onsite
• Industry Automotive

Secondary locations

About

Not provided

Responsibilities

1. Office Management:

   • Oversee day-to-day operations of the dealership's administrative office.
   • Manage administrative staff, including hiring, training, and supervision.

2. Documentation and Record-Keeping:

   • Ensure accurate and organized documentation of customer transactions, contracts, and administrative records.
   • Develop and enforce standardized record-keeping procedures.

3. Customer Interaction:

   • Interact with customers for administrative matters, addressing inquiries, providing information, and maintaining a positive customer experience.
   • Handle and resolve customer concerns or issues.

4. Financial Administration:

   • Oversee financial transactions, including invoicing, billing, and reconciliation.
   • Collaborate with accounting and finance teams to ensure accurate financial records.

5. Inventory Control:

   • Manage administrative aspects of inventory, including stock levels, orders, and tracking.
   • Coordinate with relevant departments to ensure accurate inventory records.

6. Facilities Management:

   • Ensure the cleanliness, safety, and maintenance of dealership facilities.
   • Coordinate repairs, improvements, and maintenance activities.

7. Vendor Coordination:

   • Liaise with vendors for office supplies, equipment, and services.
   • Negotiate contracts, monitor vendor performance, and ensure cost-effectiveness.

8. Regulatory Compliance:

   • Stay informed about industry regulations, dealership policies, and legal requirements.
   • Implement and monitor procedures to ensure compliance.

9. Event Planning:

   • Organize and coordinate events, promotions, or dealership activities.
   • Collaborate with marketing and sales teams for successful event execution.

10. Training and Development:

    • Develop and implement training programs for administrative staff.
    • Keep staff updated on industry knowledge, procedural changes, and customer service standards.

11. Technology Utilization:

    • Oversee the effective use of dealership management systems (DMS) and other relevant software.
    • Ensure that the administrative team is proficient in utilizing technology for various tasks.

12. Confidentiality Management:

    • Handle sensitive information with discretion and maintain confidentiality.
    • Implement and enforce data protection policies.

13. Reporting and Analysis:

    • Generate and analyze reports on administrative metrics.
    • Provide insights to management for continuous improvement.

14. Customer Relationship Management (CRM):

    • Utilize CRM systems to manage customer information and interactions.
    • Ensure accurate and up-to-date customer records.

15. Team Leadership:

    • Lead and motivate administrative staff, fostering a positive work environment.
    • Conduct performance evaluations and provide feedback.

16. Conflict Resolution:

    • Address conflicts or issues within the administrative team.
    • Collaborate with relevant parties to find resolutions.

17. Continuous Improvement:

    • Identify areas for process improvement and implement changes.
    • Contribute to the overall efficiency and effectiveness of dealership operations.

Other Requirements

Female candidates preferred.

Good to have

Not provided

About the Company

We at DKH KIA are the well-renowned and fastest thriving authorized Kia dealers in Calicut, Kannur, Malappuram, Kasargode and Wayanad Through our peerless quality service, rích know- how and experience in the industry, we help prompt our customers