Greet and welcome customers to the showroom, providing excellent customer service and assistance. Assist customers with inquiries, demonstrate products, and provide information on promotions. Maintain a clean and organized showroom environment to enhance the overall customer experience.

Skills

• Customer Service
• Communication Skills
• Presentation Skills
• Hospitality
• Multitasking
• Organizational skills
• Product Knowledge
• Problem Solving
• Adaptability
• Time Management
• Team Collaboration
• Cultural sensitivity
• Customer Relationship
• Conflict Management
• Attention to detail
• Sales Support

Requirements

• Job Role Showroom Hostess
• Job Type Full Time
• Workplace Type Onsite
• Industry Automotive

Secondary locations

About

Not provided

Responsibilities

1. Greeting and Welcoming:

   • Greet and welcome visitors as they enter the showroom in a friendly and professional manner.
   • Create a positive and inviting atmosphere for customers.

2. Customer Assistance:

   • Assist customers with inquiries, providing basic information about the vehicles, products, and services offered.
   • Direct customers to the appropriate department or personnel for more detailed assistance.

3. Answering Inquiries:

   • Answer phone calls and respond to emails, providing information or directing inquiries to the relevant staff members.
   • Handle basic customer questions about showroom offerings.

4. Hospitality Services:

   • Offer refreshments to customers and ensure they are comfortable during their visit.
   • Provide a high level of hospitality to enhance the overall customer experience.

5. Maintaining Showroom Appearance:

   • Keep the showroom area clean, organized, and visually appealing.
   • Ensure that marketing materials, brochures, and promotional items are well-displayed.

6. Appointment Scheduling:

   • Schedule appointments for test drives or meetings with sales representatives.
   • Coordinate with the sales team to manage the showroom schedule.

7. Customer Relationship Building:

   • Build rapport with customers, creating a positive and memorable experience.
   • Foster a customer-focused approach to encourage repeat visits and referrals.

8. Sales Support:

   • Collect customer information and preferences to assist the sales team.
   • Introduce customers to sales representatives when appropriate.

9. Follow-up Communication:

   • Conduct follow-up communication with customers after their showroom visit.
   • Gather feedback and address any additional questions or concerns.

10. Handling Customer Issues:

    • Address customer inquiries and concerns proactively and professionally.
    • Collaborate with the sales team or other departments to resolve issues.

11. Cultural Sensitivity:

    • Demonstrate cultural sensitivity in customer interactions, respecting diversity.
    • Create an inclusive and welcoming environment for all customers.

12. Event Support:

    • Assist in organizing and coordinating showroom events, promotions, or product launches.
    • Collaborate with the marketing team for successful event execution.

13. Documentation:

    • Maintain records of customer interactions and appointments.
    • Provide necessary documentation to support showroom activities.

14. Adaptability:

    • Adapt to changes in showroom traffic, customer needs, or promotional activities.
    • Handle unexpected situations with flexibility.

15. Team Collaboration:

    • Collaborate with sales representatives, service advisors, and other staff members to enhance the overall customer experience.
    • Communicate effectively with other team members to address customer needs.

16. Technology Utilization:

    • Use basic office technology, such as phones, computers, and point-of-sale systems.
    • Familiarity with CRM systems or other showroom-specific software.

17. Sales Promotion:

    • Actively promote ongoing sales and special offers to customers.
    • Encourage customers to explore the various offerings in the showroom.

18. Sales Leads Generation:

    • Act as a source of potential sales leads by identifying customer preferences and interests.
    • Provide relevant information to the sales team for follow-up.

Other Requirements

Females candidates preferred.

Good to have

Not provided

About the Company

We at DKH KIA are the well-renowned and fastest thriving authorized Kia dealers in Calicut, Kannur, Malappuram, Kasargode and Wayanad Through our peerless quality service, rích know- how and experience in the industry, we help prompt our customers