We are looking for motivated individuals with good Problem Solving and Communication Skills for a remote monitoring and Technical support role.
Work from Office (Infopark Koratty)
Work in shifts _ 24/7 coverage, including weekends

Skills

• WebAPI
• Windows
• UNIX/Linux
• SQL
• Troubleshooting
• Good Verbal and Written Communication

Requirements

• Job Role Technical Support Lead
• Job Type Full Time
• Workplace Type Onsite
• Industry IT Services and IT Consulting

Secondary locations

About

Not provided

Responsibilities

• Remote monitoring of the Services and applications, which are running in the client environment.
• Monitor all alerts and tickets related to production applications and services, provide proactive Issue analysis and resolution
• Offer support to resolve critical issues, incidents, or escalations.
• Ability to work flexible hours and be on-call as required.
• create and maintain standard operating procedures (SOPs) , a knowledge base, including FAQs and troubleshooting guides
• Coordinate with client contacts for issue resolution, delivery of SLAs and reporting.

Other Requirements

• 2+ years working experience in Technical support role.
• Understanding of API, Web services,
• Good knowledge of Operating Systems (Windows/UNIX/Linux
• Proficient with SQL (and popular databases).
• Strong troubleshooting skills and the ability to diagnose and resolve issues.
• Strong & effective verbal and written communication skills (English).
• Display high levels of integrity and commitment to ensure excellent service.
• Willingness to work in shifts

Good to have

Not provided

About the Company

We specialize in designing and delivering tailor-made digital solutions to enterprises and startups worldwide. Our team of highly experienced developers, designers, and innovators has designed web and mobile application solutions for companies across the world.