The Customer Success Associate is responsible for building and maintaining strong relationships with clients, ensuring their needs are met and expectations are exceeded. They provide support and guidance to customers, helping them maximize the value of products or services. The ideal candidate will have excellent communication skills, problem-solving abilities, and a passion for customer satisfaction.

Skills

• Key Account Management
• Business Development
• Negotiation
• Communication
• Interpersonal Skills
• CRM Software
• Conflict Resolution

Requirements

• Job Role Customer Success Associate
• Job Type Full Time
• Workplace Type Onsite
• Industry Telecommunication

Secondary locations

About

Not provided

Responsibilities

• Develop and maintain strong, long-term relationships with key clients, serving as their primary point of contact.
• Understand clients' business objectives, challenges, and industry trends to provide tailored solutions.
• Act as a strategic advisor, ensuring clients maximize the value of our products and services.
• Handle client concerns and resolve issues promptly to enhance customer satisfaction and retention.
• Identify opportunities to upsell and cross-sell products or services to increase revenue.
• Collaborate with the sales team to acquire and onboard new key accounts.
• Conduct regular business reviews with clients to assess satisfaction, performance metrics, and areas for improvement.
• Monitor key account performance, analyze market trends, and develop data-driven strategies for growth.
• Prepare and present reports on account performance, sales progress, and customer feedback.
• Work cross-functionally with internal teams (sales, marketing, operations, product, and support) to ensure seamless service delivery.

Other Requirements

• Bachelor's degree in Business Administration, Sales, Marketing, or a related field
• 6 Months to 2 Years in Key Account Management, Business Development, or a similar client-facing role.
• Proven track record of successfully managing key accounts.
• Strong negotiation, communication, and interpersonal skills.
• Ability to develop and execute strategic account management plans.
• Analytical mindset with proficiency in data interpretation and reporting.
• Excellent problem-solving and conflict-resolution abilities.
• Proficiency in CRM software.

Good to have

Not provided

About the Company

Voxbay is a global leader in enterprise communications systems. The company provides Cloud Telephony, unified communications, contact centres and related services to leading businesses and organisations around the world. Enterprises of all sizes depend on Voxbay for state-of-the-art communication that improve efficiency, collaboration, customer service and competitiveness.