To provide support for daily IT operations, including infrastructure management and advanced technical areas

Skills

• Google Workspace
• Problem Solving
• Firewall
• Technical Support

Requirements

• Job Role Senior IT Consultant
• Job Type Full Time
• Workplace Type Onsite
• Industry Outsourcing and Offshoring Consulting

Secondary locations

About

Not provided

Responsibilities

Primary Responsibilities:

• Provide technical support for various IT systems, including Active Directory, Google Workspace, Office 365 and PBX systems.
• Manage and troubleshoot firewalls and network security issues.
• Assist in the implementation and administration of IT service management processes.
• Handle escalations and resolve complex technical issues in a timely manner.
• Collaborate with clients to understand their IT needs and provide tailored solutions.
• Conduct training sessions IT systems and best practices.
  
  

• Collaborate with clients to understand their IT needs and provide tailored solutions.
• Conduct training sessions IT systems and best practices

Other Requirements

Qualification

• Bachelor’s degree in IT, Computer Science, or a related field.
• Relevant certifications (e.g., ITIL, CompTIA, Microsoft) are a plus.
  
  

• Strong knowledge of Active Directory, Google Workspace, Office 365 administration and PBX systems
• Experience with firewalls and network security.
• Proven problem-solving skills and the ability to handle escalations effectively.

Good to have

Not provided

About the Company

A world where outsourcing meets excellence – welcome to HTIC Global! We stand as a beacon of excellence in the outsourcing landscape of Dubai, UAE. Renowned for our commitment to quality & client satisfaction, we take pride in being one of the best outsourcing company in the UAE region. With a dedication to delivering exceptional services, we have emerged as a trusted partner in sectors like - travel, aviation, financial consultancy, insurance, etc.