Coordinate delivery schedules and logistics for timely and efficient delivery of products to customers. Work closely with delivery drivers and warehouse staff to ensure smooth operations and customer satisfaction. Maintain accurate records of deliveries, track shipments, and resolve any delivery issues that may arise.

Skills

• Logistics
• Communication Skills
• Customer Service
• Problem Solving
• Time Management
• Adaptability
• Documentation
• Conflict Management
• Quality Assurance and Testing
• Analytical skills
• Customer Relationship

Requirements

• Job Role Delivery Coordinator
• Job Type Full Time
• Workplace Type Onsite
• Industry Automotive

Secondary locations

About

Not provided

Responsibilities

1. Vehicle Handover:

   • Coordinate the smooth handover of vehicles to customers upon purchase.
   • Ensure that customers receive their vehicles in excellent condition.

2. Delivery Scheduling:

   • Schedule and organize the delivery of vehicles to customers.
   • Optimize delivery routes for efficiency and timeliness.

3. Customer Communication:

   • Communicate delivery details to customers, including delivery time, location, and any necessary documentation.
   • Address customer inquiries and provide assistance as needed.

4. Documentation:

   • Prepare and review all necessary delivery documentation, including sales contracts, registration paperwork, and vehicle inspection reports.
   • Ensure that all paperwork is accurate and complete.

5. Quality Assurance:

   • Conduct final quality checks on vehicles before delivery to ensure they meet the customer's expectations and dealership standards.
   • Address any issues related to vehicle condition promptly.

6. Product Knowledge:

   • Possess in-depth knowledge of the vehicles being delivered, including features, specifications, and maintenance requirements.
   • Provide customers with information on vehicle operation and care.

7. Customer Education:

   • Educate customers on the use of in-car technology, safety features, and other relevant information.
   • Provide guidance on routine maintenance and service schedules.

8. Coordinate with Sales and Service Teams:

   • Collaborate with sales representatives to ensure a seamless transition from the sales process to vehicle delivery.
   • Work with the service department to address any pre-delivery maintenance or detailing requirements.

9. Post-Delivery Follow-up:

   • Conduct post-delivery follow-up with customers to gather feedback and address any additional questions or concerns.
   • Ensure customer satisfaction with the delivery process.

10. Problem Resolution:

    • Handle any issues or concerns that may arise during the delivery process, such as delays or unexpected challenges.
    • Collaborate with relevant departments to find solutions.

11. Delivery Tracking:

    • Utilize delivery tracking systems to monitor the location and status of vehicles in transit.
    • Keep customers informed about the progress of their vehicle delivery.

12. Health and Safety Compliance:

    • Ensure compliance with health and safety regulations during the delivery process.
    • Implement and uphold safety protocols for both customers and delivery personnel.

13. Inventory Management:

    • Coordinate with the inventory management team to ensure accurate tracking of vehicle stock.
    • Update records as vehicles are delivered or returned.

14. Continuous Improvement:

    • Analyze delivery processes and customer feedback to identify areas for improvement.
    • Implement changes to enhance the overall efficiency and customer experience.

Other Requirements

Female candidates preferred.

Good to have

Not provided

About the Company

We at DKH KIA are the well-renowned and fastest thriving authorized Kia dealers in Calicut, Kannur, Malappuram, Kasargode and Wayanad Through our peerless quality service, rích know- how and experience in the industry, we help prompt our customers