Lead and motivate team members to achieve performance goals and objectives in a fast-paced environment. Provide guidance and support to team members, fostering a positive and collaborative work culture. Communicate effectively with team members, addressing any issues and ensuring smooth operations.

Skills

• Leadership Skill
• Communication Skills
• Customer Service
• Sales
• Team Collaboration
• Problem Solving
• Time Management
• Goal Setting
• Monitoring
• Training and Development
• Adaptability
• Motivation
• Customer Relationship
• Conflict Resolution
• Strategy Planning & Implementation
• Decision Making

Requirements

• Job Role Team Lead
• Job Type Full Time
• Workplace Type Onsite
• Industry Automotive

Secondary locations

About

Not provided

Responsibilities

1. Team Oversight:

   • Manage and oversee the daily activities of the sales and customer service team.
   • Ensure that team members are meeting performance expectations.

2. Sales Performance:

   • Set sales targets and objectives for the team.
   • Monitor individual and team sales performance and take corrective actions as needed.

3. Customer Satisfaction:

   • Monitor and improve customer satisfaction levels by addressing customer feedback and concerns.
   • Implement strategies to enhance the overall customer experience.

4. Training and Development:

   • Identify training needs and facilitate ongoing training for team members.
   • Ensure that team members are knowledgeable about products and sales techniques.

5. Collaboration with Other Departments:

   • Collaborate with other departments, such as service and finance, to ensure a seamless customer experience.
   • Coordinate with upper management on overall dealership strategies.

6. Operational Efficiency:

   • Identify opportunities for operational improvements within the team.
   • Implement processes to enhance efficiency and productivity.

7. Reporting:

   • Generate and analyze reports on team performance and sales metrics.
   • Provide regular updates to upper management.

8. Customer Relationship Management (CRM):

   • Utilize CRM systems to manage customer information and interactions.
   • Ensure accurate and up-to-date customer records.

9. Inventory Management:

   • Work with the team to manage vehicle inventory effectively.
   • Collaborate with the inventory management team to optimize stock levels.

10. Compliance:

    • Ensure that the team adheres to dealership policies, industry regulations, and ethical standards.
    • Stay informed about changes in regulations affecting automotive sales.

11. Promotions and Marketing:

    • Collaborate with the marketing team to implement promotions and marketing strategies.
    • Ensure that the team is effectively promoting ongoing sales and special offers.

12. Budget Management:

    • Work within budgetary constraints and contribute to budget planning.
    • Monitor team expenditures and report on financial performance.

Other Requirements

Female candidates preferred.

Good to have

Not provided

About the Company

We at DKH KIA are the well-renowned and fastest thriving authorized Kia dealers in Calicut, Kannur, Malappuram, Kasargode and Wayanad Through our peerless quality service, rích know- how and experience in the industry, we help prompt our customers