The Implementation Manager will oversee the successful execution of projects, ensuring all deliverables are met on time and within budget. This role requires strong leadership skills to manage cross-functional teams and drive process improvements. The ideal candidate will have experience in project management and a track record of successful project implementations.

Skills

• Leadership Skill
• Analytical skills

Requirements

• Job Role Manager
• Job Type Full Time
• Workplace Type Onsite
• Industry Information Technology

Secondary locations

About

Not provided

Responsibilities

PROJECT

• Serving in a project manager capacity via management of end to end system life cycle development of small to large-scale projects.
• Developing costing proposals for projects, perform risk analysis, and manage change control.
• Providing business analysis, business area assessment, user needs analysis and business systems design for major projects.
• Conducting comprehensive cost/benefit analysis and prepare business cases for projects.

BUSINESS

• Presenting a professional image in conduct, attitude and attire.
• Assisting with the development of client information management standards and evaluation of technology trends.
• Contributing to business area assessment, user needs analysis and business systems design.
• Assisting with comprehensive cost/benefit analysis and preparation of business cases for new projects.

SUPERVISORY

• Supervising during project life cycle any junior level client staff, or any sub-contracted personnel assigned to your project team.

• Implementation & Solutions: broad skills in both technology & analysis
• Business Optimization: deep skills around business analysis
• Expert Services: deep skills in specialized technical & functional areas
• Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter.
• Prior consulting experience.
• Contact center operational experience
• Contact Center software solution experience

Other Requirements

TECHNICAL (70% of the work)

• Providing technical configuration and, in some cases, programming as required.
• Providing process, data and object modeling in a variety of application and database environments.
• Providing database design, development, and enhancement, as well as management and coordination of changes to existing applications.
• Providing technical architecture leadership, analysis, design, development, and enhancement.
• Maintaining your expertise in industry leading contact center technologies.

Good to have

Not provided

About the Company

A System integration and total IT solutions provider with a global service delivery out reach.