The Voice Logger Auditor is responsible for reviewing and analyzing recorded voice calls to ensure compliance with organizational policies, industry regulations, and quality standards. This role is essential in identifying gaps, providing feedback for improvement, and supporting continuous process enhancements in customer or client communications.

Skills

• Attention to detail
• Communication
• Active Listening
• Analytical skills
• Time Management
• Independent

Requirements

• Job Role Voice Logger Auditor
• Job Type Full Time
• Workplace Type Onsite
• Industry Human Resources Services

Secondary locations

About

Not provided

Responsibilities

• Monitor and audit voice call recordings from customer service, sales, or support teams.

• Ensure adherence to company policies, regulatory requirements, and quality standards.

• Identify and report on non-compliance, customer service issues, or potential risk factors.

• Document and categorize findings in an organized and trackable format.

• Provide constructive feedback to team leaders or QA teams based on call audits.

• Work closely with compliance, training, and operations to ensure corrective actions are implemented.

• Assist in developing or refining call quality scorecards and audit checklists.

• Prepare periodic audit reports and present insights or trends to management.

• Maintain strict confidentiality and data protection practices.

Other Requirements

• Bachelor’s degree/PG

• Strong attention to detail and analytical skills.

• Excellent listening, communication, and documentation skills.

• Ability to handle sensitive data with discretion.

• Time management skills and ability to work independently.

Any degree with Minimum 2 years similar experience / PG Fresher

Good to have

• Knowledge of regulatory frameworks (e.g., PCI-DSS, HIPAA, GDPR, etc.).

• Experience in BPO, financial services, healthcare, or telecommunications.

• Bilingual or multilingual abilities (if applicable).

About the Company

18 steps consultants is a recruitment consultancy based out of Kerala, India. We cater to various industries and provide hiring assistance at all levels.