As part of our Business Support and Transformation Team this role will be responsible for identifying and delivering measurable improvements across the operations teams. Reporting directly to the Transformation Manager in Kochi and with a functional reporting to Process Improvement Senior Consultant in the UK this role is responsible for leading payroll improvement initiatives, identifying new ways of working and embedding strategically critical business-initiated improvements and initiatives across the UK and Kochi. This includes driving change which improves customer satisfaction, reducing cost or maximizing revenue and reducing risk.

Skills

• Payroll Processing
• MS Suite
• MS Visio
• Lean Six Sigma
• Good Verbal and Written Communication
• Creative thinking
• Time Management

Requirements

• Job Role Process Improvement Consultant
• Job Type Full Time
• Workplace Type Onsite
• Industry Information Technology & Services

Secondary locations

About

Not provided

Responsibilities

• Lead strategic and tactical change programmes delivering step change improvements to our payroll process
• Analysing the payroll process and challenging teams so we can standardise and automate our business processes
• Partner with the Services teams to identify improvements that will deliver material business outcomes – including improving customer satisfaction, reducing cost to serve or maximising revenue; using data to inform initiatives, responding at pace, being proactive and increasing efficiency and compliance
• Develop the case for major change for each improvement initiative – (expected benefits, cost, resources, delivery time frame, risks & implementation difficulty)
• Own prioritisation of initiatives to ensure focus on the most impactful areas and build an ongoing backlog of improvement
• Participate in improvement projects such as process re-engineering and change initiatives to reduce waste or process defects, working with the teams to fully embed the changes to maximise the anticipated benefits – using proven improvement techniques such as lean processing
• Maintain standard document repository, ensuring documents are up to date and that the relevant teams are working with the latest version of the standard.

Other Requirements

• Employees with 4+ years of experience in payroll or process improvement projects
• Experience with payroll processing
• Experience in delivering improvement projects with measurable outcomes that can result in FTE efficiency, enhanced customer experience and sustaining service levels
• Demonstrable experiencing partnering and influencing across teams
• Experience with Microsoft Excel, Word and Powerpoint
• Experience in Visio will be an added advantage
• Preferred experience with Six Sigma or equivalent Lean Certification.Or proven ability to improve the experience as part of a payroll role.
• Excellent written and verbal communications skill - being able to clearly and confidently set out what the changes will deliver and how we get there and manage stakeholders
• Structured and analytical – using data to drive decision making
• Clear creative thinker – able to see the bigger picture.
• Curious – looking at best practice exists and how this can be applied.
• Completer finisher – to ensure change is embedded and measured ongoing
• Leadership – ability to lead and challenge other teams
• Ability to work at pace, achieving set deadlines with attention to detail.
• Able to demonstrate good organisational and time management skills
• Process Improvement Consultant ( Only Kerala candidates or Those who have roots in Kerala need to apply)
  

Eligibility Criteria

• Employees with 5+ years of experience in delivering process improvement projects as a project team member or proven payroll experience
• Special Circumstances / Other Requirements e.g. travel requirements, working arrangements etc
• Hybrid – Kochi
  

Good to have

Not provided

About the Company

We at Tamcherry - Zaportiv delivers multiple types of tailored solutions to our customers depending on their requirements. The perfect blend of mature processes, flexible delivery models, effective project management, broad technology, and domain expertise enable Tamcherry ZAPORTIV to provide best-in-class delivery to our customers We boast of an eminent lineup of well-seasoned and vetted professionals who have the real potential to support your business growth