We are looking for a Customer Support Specialist to join our team and act as the central point of contact for managing all support requests. This role is key to ensuring smooth communication between customers and our technical team, maintaining service quality, and meeting agreed SLAs. The ideal candidate will be highly organized, proactive, and customer-focused, with the ability to coordinate effectively between engineers, customers, and management. If you enjoy problem-solving, have strong communication skills, and thrive in a fast-paced support environment, we’d love to hear from you.

No technical support coordinators may apply.

Skills

• Good Verbal and Written Communication
• Support coordination
• Service Desk
• Problem Solving
• Proactive
• CRM Tools
• Organizational skills
• Time Management

Requirements

• Job Role Customer Support Specialist
• Job Type Full Time
• Workplace Type Onsite
• Industry Software Development

Secondary locations

About

Not provided

Responsibilities

• Log all incoming support requests into the CRM system accurately and promptly.
• Assign tickets to the appropriate support engineer based on priority and skillset.
• Track the progress of each request, ensuring completion within agreed SLA timelines.
• Follow up with engineers and customers to confirm resolution and customer satisfaction.
• Escalate delays or blockers to the relevant team manager or senior management.
• Generate periodic reports on open, closed, and escalated tickets for management review.
• Suggest process improvements to enhance support efficiency and customer experience.

Other Requirements

• Strong organizational and time-management skills.
• Good communication skills (written and verbal).
• Ability to work with CRM/helpdesk tools.
• Problem-solving attitude and proactive follow-up approach.
• Experience in a support coordination or service desk environment preferred

Good to have

Not provided

About the Company

Voxtron is based in Dubai , U.A.E and has offices/affiliates in Qatar, India, Germany, Austria, Belgium, Italy, Turkey, Tunisia, Hong Kong, Portugal and Thailand.

For over a decade, we have been providing affordable customer engagement optimization solutions in partnership with leading technology vendors such as Enghouse interactive, SAGE, Verint, Clarabridge, Odoo, Microsoft etc. This wide portfolio places us in a unique position to offer customers and partners a complete, fully-featured solutions.

Our customers include Government organizations, Outsourcing companies, Corporates, Financial and Insurance organizations etc. Voxtron specializes in providing customer engagement/interaction optimization solutions such as Omni Channel Contact Centers, Self service applications, ERP / CRM solutions, Attendant Operator Consoles, Workforce Optimization Suite, Messaging Solutions, Social Media monitoring etc. These solutions help organizations enrich customer interactions, improve business processes, and optimize their workforce in order to enhance loyalty, increase revenue, mitigate risk, and manage operational costs. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements. Our solutions are based on the realization of numerous projects and the needs of our customers. Solutions today are rarely simple — they demand technologies from a range of vendors plus skills across a number of disciplines. We have highly skilled, highly experienced, highly competent resources to deliver the most challenging projects. Our involvement spans consulting, design, implementation and comprehensive post-sales support, including 24/7 cover and a quick response time, which is unmatched and unique to the region.