Coordinate and execute test drive events for potential customers to experience our vehicles. Collect feedback and data from participants to improve the overall test drive experience. Work closely with sales team to generate leads and increase sales conversions.

Skills

• Customer Service
• Communication Skills
• Organizational skills
• Time Management
• Automotive Sales
• Problem Solving
• Adaptability
• Relationship Skills

Requirements

• Job Role Test Drive Coordinator
• Job Type Full Time
• Workplace Type Onsite
• Industry Automotive

Secondary locations

About

Not provided

Responsibilities

1. Appointment Scheduling:

   • Coordinate and schedule test drive appointments for potential customers based on their availability and dealership resources.

2. Customer Interaction:

   • Greet and assist customers upon arrival at the dealership, creating a positive first impression.
   • Explain the test drive process and answer any initial questions customers may have.

3. Vehicle Presentation:

   • Showcase key features, specifications, and benefits of vehicles to customers before and during the test drive.
   • Ensure vehicles are clean and well-maintained for a positive customer experience.

4. Test Drive Facilitation:

   • Accompany customers on test drives, providing information about vehicle features and addressing any questions or concerns.
   • Ensure a safe and enjoyable test drive experience.

5. Sales Support:

   • Collaborate with the sales team to understand customer preferences and gather information for follow-up.
   • Provide feedback to the sales representatives based on customer interactions during test drives.

6. Follow-up and Feedback:

   • Conduct follow-up communication with customers after the test drive to address additional questions, provide further information, and gather feedback.
   • Document customer feedback for continuous improvement.

7. Documentation:

   • Maintain accurate records of test drive appointments, customer preferences, and feedback.
   • Complete necessary paperwork and documentation related to the test drive process.

8. Customer Relationship Building:

   • Build rapport with potential customers to create a positive and memorable experience.
   • Foster a customer-focused approach to enhance the overall dealership experience.

9. Problem Resolution:

   • Address any issues or concerns that may arise during test drives promptly and professionally.
   • Collaborate with the sales and service teams to find solutions to customer inquiries.

10. Technology Utilization:

    • Use dealership management systems or other technology for appointment scheduling, record-keeping, and customer communication.
    • Demonstrate proficiency in the technology features of the vehicles.

11. Sales and Marketing Collaboration:

    • Collaborate with the marketing team to enhance promotional efforts related to test drives.
    • Contribute insights and ideas to improve the effectiveness of test drive marketing.

12. Customer Education:

    • Educate customers about financing options, promotions, and additional services available at the dealership.
    • Provide information on warranty and maintenance plans.

13. Adherence to Policies:

    • Ensure compliance with dealership policies, industry regulations, and ethical standards.
    • Stay informed about changes in dealership procedures and industry practices.

The Test Drive Coordinator plays a pivotal role in creating a positive customer experience, supporting the sales process, and contributing to the overall success of the dealership.

Other Requirements

Female candidates preferred.

Good to have

Not provided

About the Company

We at DKH KIA are the well-renowned and fastest thriving authorized Kia dealers in Calicut, Kannur, Malappuram, Kasargode and Wayanad Through our peerless quality service, rích know- how and experience in the industry, we help prompt our customers