Seeking a motivated Tele caller to make outbound calls to customers and promote products/services. Must have strong communication skills and be able to handle customer queries effectively. Drive sales and maintain customer satisfaction through timely follow-ups.

• Female candidates preferred. 

Skills

• Strong Communication
• Persuasion Skills
• Empathetic
• Product Knowledge
• Time Management
• Adaptability
• Problem-Solving Skills

Requirements

• Job Role Telecaller
• Job Type Full Time
• Workplace Type Onsite
• Industry Furniture , Electronics

Secondary locations

About

Not provided

Responsibilities

1. Making Outbound Calls:

   • Initiate calls to potential customers based on a provided list or database.
   • Follow a script or pitch to introduce products, services, or promotions.

2. Lead Generation:

   • Identify and qualify potential leads for the sales team.
   • Gather relevant information about prospects and update databases.

3. Customer Engagement:

   • Engage with customers to understand their needs and provide information about products or services.
   • Build rapport and maintain a positive and professional attitude.

4. Product/Service Promotion:

   • Effectively communicate the features and benefits of the products or services offered by the company.
   • Persuade potential customers to consider the offerings.

5. Handling Inbound Calls:

   • Answer incoming calls from customers inquiring about products, services, or company information.
   • Address customer queries and provide accurate information.

6. Market Research:

   • Conduct surveys or gather information to understand market trends and customer preferences.
   • Provide feedback to the marketing or product development teams.

7. Appointment Setting:

   • Schedule appointments for sales representatives or field agents.
   • Coordinate with the sales team to ensure timely follow-ups.

8. Maintaining Records:

   • Update customer databases, CRM systems, or other tracking tools with accurate and relevant information.
   • Document interactions and outcomes of calls.

9. Achieving Targets:

   • Meet or exceed daily, weekly, or monthly targets for call volume, lead generation, or sales.
   • Work towards achieving performance metrics set by the organization.

10. Handling Objections:

    • Address and overcome objections raised by potential customers.
    • Provide additional information or clarification as needed.

11. Follow-up and Closing:

    • Follow up with potential leads to nurture relationships and move them through the sales pipeline.
    • Close deals when possible or pass qualified leads to the sales team for further action.

12. Customer Retention:

    • Build relationships with existing customers through follow-up calls.
    • Address customer concerns and ensure satisfaction.

13. Adhering to Compliance:

    • Ensure compliance with relevant laws and regulations related to telemarketing and data protection.

14. Continuous Learning:

    • Stay updated on product/service offerings, market trends, and industry developments.
    • Participate in training programs to enhance skills and knowledge.

15. Team Collaboration:

    • Collaborate with other team members, such as sales, marketing, and customer support, to share insights and improve overall performance.

Other Requirements

1. Communication Skills:

   • Clear and effective verbal communication is essential.
   • Proficiency in the language(s) relevant to the target audience.

2. Listening Skills:

   • Ability to actively listen to customer inquiries and concerns.
   • Understanding customer needs and addressing them appropriately.

3. Sales and Persuasion Skills:

   • Experience or skills in sales and persuasion techniques.
   • Ability to articulate product or service features and benefits convincingly.

4. Customer Service Orientation:

   • Friendly and positive demeanor.
   • Focus on customer satisfaction and problem resolution.

5. Teamwork:

   • Ability to collaborate with other team members, such as sales, marketing, or customer support.

6. Adaptability:

   • Flexibility to adapt to different products, services, or market conditions.
   • Quick adjustment to changes in scripts or strategies.

7. Persistence:

   • Resilience in handling rejections and ability to persevere in achieving targets.

8. Time Management:

   • Efficiently manage time to make a high volume of calls while maintaining quality interactions.

9. Computer Skills:

   • Familiarity with basic computer applications.
   • Ability to use Customer Relationship Management (CRM) software or other relevant tools.

10. Ethical Conduct:

    • Adherence to ethical standards and compliance with regulations related to telemarketing.

11. Product/Service Knowledge:

    • Understanding of the products or services being promoted.
    • Ability to provide accurate information and answer customer queries.

12. Result Orientation:

    • Goal-oriented mindset with a focus on meeting or exceeding targets.

13. Self-Motivation:

    • Ability to work independently and maintain motivation in a remote or office setting.

14. Data Entry Skills:

    • Accurate and efficient data entry skills for updating customer information in databases.

15. Problem-solving Skills:

    • Quick thinking to address customer concerns and objections effectively.

16. Professionalism:

    • Maintain a professional tone and demeanor during calls.
    • Respectful and courteous communication.

17. Previous Experience:

    • While not always mandatory, previous experience in telemarketing, sales, or customer service can be an asset.

Good to have

Not provided

About the Company