The Service Manager oversees and coordinates the delivery of services to ensure customer satisfaction and smooth operations. Responsibilities include managing a team of service technicians, handling customer inquiries, and implementing service improvement initiatives. The ideal candidate should have excellent leadership skills, strong problem-solving abilities, and a customer-oriented mindset.

Skills

• Team management
• Customer Service
• Quality Assurance
• Training & Development
• Safety Compliance
• Strategic Thinking
• Communication Skills
• Vendor and Supplier Relations

Requirements

• Job Role Service Manager
• Job Type Full Time
• Workplace Type Onsite
• Industry Automobile

Secondary locations

About

Not provided

Responsibilities

1. Team Management
2. Customer Service
3. Service Operations
4. Vehicle Maintenance and Repairs
5. Technical Support
6. Parts Management
7. Quality Assurance
8. Performance Monitoring
9. Training and Development
10. Budget Management
11. Safety and Compliance
12. Vendor and Supplier Relations
13. Customer Communication
14. Process Improvement
15. Strategic Planning

Other Requirements

1. Technical Knowledge: Proficiency in automotive mechanics, diagnostics, and repair procedures.
2. Leadership Skills: Ability to lead and motivate a team of service technicians and advisors.
3. Customer Service: Excellent interpersonal skills and a customer-centric approach.
4. Problem-Solving Abilities: Capacity to diagnose complex vehicle issues and develop effective solutions.
5. Communication Skills: Strong verbal and written communication skills to interact with customers and team members.
6. Organizational Skills: Ability to manage multiple tasks, prioritize workload, and meet deadlines.
7. Budget Management: Experience in budgeting, forecasting, and cost control.
8. Team Building: Capability to recruit, train, and develop service department staff.
9. Time Management: Efficiently manage time and resources to maximize productivity and minimize downtime.
10. Technical Training: Stay updated on new automotive technologies and industry trends through ongoing training and professional development.
11. Computer Skills: Proficiency in using automotive diagnostic equipment, service management software, and computerized systems.
12. Analytical Skills: Ability to analyze data, identify trends, and make data-driven decisions to improve service department performance.
13. Customer Relationship Management: Build and maintain strong relationships with customers to enhance loyalty and retention.
14. Regulatory Compliance: Ensure compliance with industry regulations, safety standards, and environmental requirements.
15. Problem-Solving Skills: Ability to address customer concerns, resolve complaints, and handle escalations effectively.
16. Adaptability: Flexibility to adapt to changing market conditions, customer needs, and technological advancements.
17. Strategic Thinking: Contribute to the development of long-term plans and objectives for the service department.
18. Ethics and Integrity: Commitment to ethical conduct and honesty in all interactions with customers and colleagues.
19. Vendor Management: Establish and maintain relationships with suppliers and vendors to ensure timely and reliable parts supply.
20. Sales Skills: Experience in promoting service offerings, upselling, and generating additional revenue for the dealership.
21. Qualification: Diploma / B Tech
    
    

Good to have

Not provided

About the Company

WHERE TALENT MEETS OPPORTUNITY – YOUR HR PARTNER