The Application Support Executive is responsible for providing technical support and troubleshooting assistance for various software applications used within the organization. They assist with application installations, upgrades, and configurations to ensure optimal performance and user satisfaction. This role involves working closely with internal teams and external vendors to address and resolve application issues in a timely manner.

Skills

• Communication Skills
• Good Verbal and Written Communication
• Malayalam and English
• Problem-Solving Skills
• Analytical skills

Requirements

• Job Role Application Support Executive
• Job Type Full Time
• Workplace Type Onsite
• Industry IT Services and IT Consulting

Secondary locations

About

Not provided

Responsibilities

• Develop and refine support processes for improved customer experience.
• Generate reports with specific KPIs on team activities.
• Ensure comprehensive logging of customer interactions for analysis.
• Maintain technical documents and resolve technical issues.
• Assist with systems integration.

Other Requirements

• Strong communication skills, both verbal and written, Mandatory - English & Malayalam.
• 1+ year of working experience in a Tech Support.
• Proficiency in technical problem-solving.
• Ability to multitask and manage time efficiently.
• Willingness to learn complex software tools.
• Strong analytical thinking and problem-solving skills.
• Experience in customer support across various channels.
• Motivated, good problem-solving, effective communication, and management abilities.
• Familiarity with service tools like Jira, Service Now, Zoho, HESK, or similar platforms.
• Work Model: Infopark Thrissur - WFO and Rotational Shift

Good to have

Not provided

About the Company

We specialize in designing and delivering tailor-made digital solutions to enterprises and startups worldwide. Our team of highly experienced developers, designers, and innovators has designed web and mobile application solutions for companies across the world.