The Implementation Manager is to be an organized, detail-oriented individual overseeing the practical implementation of software projects from start to finish, within budget and at required quality, with customer centricity. He/she will bridge the gap between strategic planning and actual implementation, ensuring that projects are completed on time, within budget, and meet predefined objectives.

Skills

• Agile Scrum
• Project Management
• Time Management
• Risk Management
• Analytical skills
• Problem-Solving Skills
• Good Verbal and Written Communication
• Agile Methodologies

Requirements

• Job Role Implementation Manager
• Job Type Full Time
• Workplace Type Onsite
• Industry IT Services and IT Consulting

Secondary locations

About

Not provided

Responsibilities

The Implementation Manager should have a good working knowledge of project estimation techniques, the ability to collaborate well across functions and demonstrates good communication, and decision-making skills, with a high level of customer empathy. Key Role Responsibilities includes:

• Sales
  • Create Proposal and Negotiate with Customers for any new Customer Requirements (CRs)
• Marketing
  • Communicate new features to customers
• Monthly Planning
  • Ensure tickets are considered based on Customer commitments
  • If Customer commitments are going to be missed, ensure customer is informed
  • Ensure updated Billing Calendar, Meeting Calendar for each customer is updated and available
• Current Monthly Commercial actions
  • Setup and conduct Customer meetings for:
    • CR price negotiations, Billing, and Recoveries
• Month Retrospective
  • Review if all targets from Monthly plan were met (create lessons learnt to improve approach to meet targets)
• Implementation Actions
  • Setup and conduct Customer meetings for:
    • Track to ensure Customer SPOC shares relevant information with BAs.
    • Track to ensure all Infrastructure requirements are implemented by Customer.
    • Sharing regular updates to customers on progress via Weekly Status Calls and Monthly Governance Calls
• Create Project Plan including all aspects of the implementation (from PO to Go-live)
  • Daily tracking of all tasks (all tasks which are outside the purview of Dev-team)
  • Conduct calls with Customer SPOC for requirements
  • Conduct calls with Customer or Partner Network teams for establishing connectivity
  • Ensure Production Infrastructure is implemented as per plan
  • Ensure all NPCI Certification tasks and Audit related tasks are completed as per plan
  • Ensure Customer UAT sign-off is conducted as per plan
  • Escalate any delays to the Sponsor teamImplementation Manager
• Development Pipeline
  • Create tickets for any new customer requirement
• On-going Deliveries
  • Review Weekly Report to understand ticket status
  • During Weekly Project update, if delays in deliverables are anticipated, work with Dev team to re-prioritize the deliverables or change the MVP
  • Ensure customer is informed (action to be performed by Implementation Manager)
  • During the month, if MVP is modified:
• Understand the impact from Leads
• Ensure customer is informed of the change to deliverables
• Other Day to Day actions
  • Highlight escalation issues to Sponsor team
  • Ensure plan of action is presented for all escalations
• For any Production Issues reported by APS
  • Ensure timely customer communication
• Need to clearly state all details (Issue Description, Impact, Priority, Date of temporary fix, and Date of final patch if applicable)
  • Track all Production issues with APS team and Dev team
  • Ensure customer communication
  • Setup regular calls with teams as required for urgent resolution of critical issues
• General Clarification
  • All Dev team coordination will be conducted by Project Coordinators. They should update the Implementation Manager via Weekly Report or via Daily Issue tracker in case of Production issues.
  • Implementation Manager should be present in the office when the Customer visits the office and also support for Vendor Audits.
  • Ensure accurate P&L of each Customer Implementation is available and updated at all times.
  • IM should be mandatorily present on all customer calls (requirement clarification, implementation, weekly status, monthly governance, and any other calls).

Other Requirements

• B. Tech/B. E. in Computer Science or Electronics, or equivalent in similar related field, from an institute of repute; and with typically 3 to 5 years of relevant work experience, with preference for post-graduation in relevant area. Combination of education and experience, may be considered in lieu.
• Certification in Agile Scrum, Agile Safe, PMP, ITIL, and/or Lean-IT, is preferred
• Good project management skills including time and risk management, resource balancing and prioritization, and project structuring and Strong analytical and problem-solving skills
• Strong verbal and written communication skills, including negotiation, presentation, and influence skills and verbally and cognitively agile enough to hold your own in discussions with the customersImplementation Manager
• Demonstrable results orientation with focus on product quality, time to market and hand-on experience to track and manage end to end Project Implementation/Products/Services delivery needs
• Experience in SDLC, Agile methodologies, DevOps, Continuous Integration, Software Configuration Management systems & associated tools
• Understands interdependencies between technology, operations and business needs and demonstrates a functional acumen to support how solutions will address customer’s goals while maintaining alignment with the maintaining organizational architectural guidelines
• Flexible both in mindset and readiness to work a variety of working hour; and be able to work under pressure and time pressing deadlines
• Experience with API Integrations is preferrable along with understanding of Agile methodologies, DevOps, Continuous Integration, Software Configuration Management systems & associated tools
• Understanding of Software development, technical quality processes, service desk management etc.

Good to have

Not provided

About the Company

Since our inception in 2010, Mobileware Technologies has emerged as a visionary force, driven by minds hailing from the banking and telecom domains. With a solution-centric approach, we are committed to creating streamlined, secure, and sustainable payment technology solutions that form the bedrock of India's digital payment revolution. We continuously ensure compliance and security in every product tailored to the dynamic digital landscape, pioneered by NPCI. Our mission is to empower banks, financial services, NBFCs, and all financial institutions with our extensive suite of products, encompassing NPCI Switches, APIs, and our flagship platform - TransXT (also known as ‘Bank In A Box’!) At Mobileware, we create technologies for the future. Partner with us - anytime, anywhere - as we embark on this transformative journey together!