The Senior Specialist - Customer Success will be responsible for building and maintaining strong relationships with clients to ensure their satisfaction and success. This role involves providing support, training, and guidance to clients to optimize their experience with the company's products or services. The ideal candidate will have a track record of successful customer onboarding, retention, and growth.

Skills

• Customer Sucess
• Product Demonstration
• SaaS Marketing
• Good Verbal and Written Communication

Requirements

• Job Role Senior Specialist - Customer Success
• Job Type Full Time
• Workplace Type Onsite
• Industry Technology, Information and Internet

Secondary locations

About

Not provided

Responsibilities

1. Partnering with Sales team and execute effective product demonstrations, emphasizing product features and benefits with focus on the value of the solution

2. Ensure customer success by driving adoption, managing customer relationships,

conducting business reviews and sharing best practices

3. Understanding the brands goals and suggesting industry specific best use cases

4. Responsible for billing, upselling and renewals, and increase the revenue per customer

5. Conduct NPS / CSAT survey for all clients.

Other Requirements

1. At least 2+ years relevant work experience in a customer-facing role (customer success or account management)

2. Bachelors degree

3. Strong verbal and written communication skills Role & responsibilities

Good to have

Not provided

About the Company

We’re on a mission to make eCommerce simple, accessible and trustworthy

We enable eCommerce sellers with AI-driven technology and dependable services encompassing conversion, order fulfillment, shipping, buyer communication, returns management, and more.

Our platform leverages data, workflows and supply chains at scale, providing you with just about everything you need to provide a delightful customer experience.