As part of our Business Support and Transformation Team in Kochi this role will be responsible for identifying and delivering measurable improvements across the operations teams. Reporting directly to Process Improvement Consultant in Kochi and with a functional reporting to Transformation Manager in the UK, this role is responsible for embedding business-initiated improvements and initiatives within the team. This includes driving change which improves customer satisfaction, reducing cost or maximising revenue and reducing risk.  

Skills

• Analytical skills
• Organizational skills
• Time Management
• Creative thinking
• Attention to detail
• Good Verbal and Written Communication
• Microsoft OfficeSuite
• Visio
• FTE

Requirements

• Job Role Process Improvement Specialist
• Job Type Full Time
• Workplace Type Hybrid
• Industry Human Resources Services

Secondary locations

About

Not provided

Responsibilities

• Partner with the Services teams to identify improvements that will deliver material business outcomes – including improving customer satisfaction, reducing cost to serve or maximising revenue; using data to inform initiatives, responding at pace, being proactive and increasing efficiency and compliance

• Develop the case for change for each improvement initiative – (expected benefits, cost, resources, delivery time frame, risks & implementation difficulty)

• Own prioritisation of initiatives to ensure focus on the most impactful areas and build an ongoing backlog of improvement

• Participate in improvement projects such as process re-engineering and change initiatives to reduce waste or process defects, working with the teams to fully embed the changes to maximise the anticipated benefits – using proven improvement techniques such as lean processing

• Maintain standard document repository, ensuring documents are up to date and that the relevant teams are working with the latest version of the standard.

• Update existing process documentation or create new working instructions in relation to new initiatives or features released through company's systems or new legislation.

• Support company's initiated programmes with process expertise in structured improvement methods and tools.

• Champion and put in place mechanisms to ensure long term adoption and that the change sticks

Other Requirements

• Employees with 2 to 3 years of experience in process improvement projects

• Experience in delivering improvement projects with measurable outcomes that can result in FTE efficiency, enhanced customer experience and sustaining service levels

• Demonstrable experiencing partnering and influencing across teams

• Experience with Microsoft Excel, Word and Powerpoint

• Experience in Visio will be an added advantage

• Six Sigma Yellow Belt Certification or equivalent Lean Certification

Good to have

Not provided

About the Company

18 steps consultants is a recruitment consultancy based out of Kerala, India. We cater to various industries and provide hiring assistance at all levels.