Customer Service Representative
Jazp.com
- 2 Vacancy
- Kerala
-
No ratings yet!
- Posted: 4 months, 21 days ago
- Not yet applied
- Job id67373e72fd2d2d5799566a4f
- Experience0 - 1 years
- Salary144,000 INR - 156,000 INR
- Job Applicants0
Assist customers with inquiries, provide product information, and resolve any issues in a timely and professional manner as a Customer Service Representative. Handle incoming calls, emails, and live chats with excellent communication and problem-solving skills. Work collaboratively with team members to ensure customer satisfaction and maintain a positive brand image.
Skills
- Customer Service
- Communication
- English
- Hindi
- Interpersonal Skills
- Problem Solving
- Adaptability
- Active Listening
- Customer relationship management
- Time Management
Requirements
- Job Role Customer Service Representative
- Job Type Full Time
- Workplace Type Onsite
- Industry Technology, Information and Internet
Secondary locations
Not providedAbout
Not provided
Responsibilities
-Respond to inbound tickets and queries of customers
-Build lasting relationships with customers, and other team members based on trust and reliability
-Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer services
-Establishing new, and maintaining existing, relationships with customers
-Strive for first call resolution and take true ownership of customer needs and issues
-Communicate and follow instructions for one call customer resolution
-Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns,
Other Requirements
- As a Customer Service Representative, candidates must possess strong skills in customer service, communication, English, Hindi, and interpersonal skills to effectively assist and engage with customers.
- Problem-solving abilities and adaptability are crucial in resolving customer inquiries and issues efficiently.
- Active listening is essential for understanding customer needs and providing appropriate solutions.
- Proficiency in customer relationship management and time management is key to maintaining customer satisfaction.
- Candidates must excel in building rapport with customers and demonstrate the ability to handle multiple tasks simultaneously.
- Overall, the ideal candidate should possess a combination of these skills to excel in the role of a Customer Service Representative.
Good to have
Not provided
About the Company
Jazp.com is the leading online shopping platform in the Middle East. Developed in 2018, Its vast product mix includes exclusive in- house collections, sports goods, Electronics, Mobiles, Perfumes and globally recognized brands. Something customers choose Jazp.com for is its aspirational yet accessible product selection. We pride ourselves on the range and price of our products, which are 100% genuine products, and we comply with the National Consumer Protection Act. Jazp.com has grown into a brand that champions digital innovation, has a fiercely independent spirit and inspires its fashion loving customer to experiment with their style. To make your shopping fun, you get rewards for all activities you do on the site; you can share and review purchases with friends, collect badges, and win awards.