As a Senior Escalation Specialist in the Insurance industry, you will be responsible for handling complex customer complaints and issues that have been escalated. You will work closely with various departments to provide resolution and ensure customer satisfaction. This role requires strong communication skills, problem-solving abilities, and in-depth knowledge of insurance products and processes.

Skills

• Customer Service
• Customer Handling
• Customer relationship management
• Communication
• Attention to detail
• Time Management
• Customer retention
• Escalation Management

Requirements

• Job Role Senior Escalation Specialist - Insurance
• Job Type Full Time
• Workplace Type Onsite
• Industry Outsourcing and Offshoring Consulting

Secondary locations

About

Not provided

Responsibilities

• Handle escalated customer complaints and issues promptly and professionally.
• Investigate and analyze complaints to understand root causes and identify solutions.
• Collaborate with customer service, sales, and technical teams to resolve issues and ensure timely resolution.
• Provide regular updates to customers regarding the status of their escalated cases.
• Document all interactions and resolutions clearly and concisely.
• Implement corrective actions to prevent the recurrence of escalated issues.
• Ensure compliance with company policies and procedures during issue resolution.
• Maintain a high level of customer service while managing challenging situations.

Other Requirements

• Customer Handling, After Sales Service, Customer Care, Relationship Management, Customer service, Customer Retention, Escalation Management

Good to have

Not provided

About the Company

A world where outsourcing meets excellence – welcome to HTIC Global! We stand as a beacon of excellence in the outsourcing landscape of Dubai, UAE. Renowned for our commitment to quality & client satisfaction, we take pride in being one of the best outsourcing company in the UAE region. With a dedication to delivering exceptional services, we have emerged as a trusted partner in sectors like - travel, aviation, financial consultancy, insurance, etc.