The Desktop Support Technician is responsible for providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The role involves troubleshooting, diagnosing, and resolving technical issues, ensuring smooth IT operations, and maintaining end-user productivity. The Desktop Support Technician will also install, configure, and maintain desktop systems and applications to ensure seamless business operations.

Skills

• Troubleshooting
• Windows
• Linux
• Microsoft OfficeSuite
• Network Configuration

Requirements

• Job Role IT Support-Admin
• Job Type Full Time
• Workplace Type Onsite
• Industry Human Resources Services

Secondary locations

About

Not provided

Responsibilities

Technical Support:

• Provide first and second-level support to end-users for hardware, software, and network-related issues.
•  Troubleshoot, diagnose, and resolve desktop, laptop, and peripheral device issues.
• Address support tickets or service requests related to operating systems (Windows, Mac, Linux) and various business applications.

Hardware and Software Installation:

• Install, configure, and set up desktop computers, laptops, printers, and other hardware devices.
• Install, configure, and update software applications, including operating systems, antivirus programs, and business-related applications.
•  Assist in the setup and maintenance of computer networks and local area networks (LAN).

System Maintenance and Upgrades:

• Perform routine maintenance and updates to desktop systems and software to ensure optimal performance and security.
• Troubleshoot and repair hardware issues, including replacing defective components or peripherals.
• Assist in upgrading software or hardware systems as needed to meet company requirements.

User Account Management:

• Set up and manage user accounts, permissions, and access rights in accordance with company policies.
• Ensure proper security protocols and configurations are followed during the setup and management of accounts and devices.

Technical Documentation:

• Maintain accurate records of service requests, troubleshooting actions, and resolutions in a ticketing system.
• Maintain asset inventories of desktop and laptop systems, peripherals, and software licenses.

Collaboration with IT Team:

• Work closely with other IT team members to escalate and resolve more complex issues.
• Experience with hardware troubleshooting, software installation, and end-user support.

Other Requirements

• Proficient in troubleshooting and resolving desktop, laptop, and peripheral device issues.
• Strong knowledge of operating systems (Windows, macOS, Linux) and common desktop software applications (Microsoft Office, etc.).
• Familiarity with network configuration, printers, and peripheral devices.
• Standard working hours but may involve on-call availability or weekend work based on the company’s needs.

Good to have

Not provided

About the Company

18 steps consultants is a recruitment consultancy based out of Kerala, India. We cater to various industries and provide hiring assistance at all levels.