We are seeking an experienced Senior IT Support Engineer to join our team at HTIC Global, Kochi.

Skills

• IT Infrastructure Management
• Troubleshooting
• Team management
• Firewall

Requirements

• Job Role Senior It Support Engineer
• Job Type Full Time
• Workplace Type Onsite
• Industry Outsourcing and Offshoring Consulting

Secondary locations

About

Not provided

Responsibilities

• Provide technical support for various IT systems, including Active Directory, Google Workspace, Office 365 and PBX systems.
• Manage and troubleshoot firewalls and network security issues.
• Assist in the implementation and administration of IT service management processes.
• Handle escalations and resolve complex technical issues in a timely manner.
• Collaborate with clients to understand their IT needs and provide tailored solutions.
• Conduct training sessions IT systems and best practices.

Other Requirements

Key Skills:

• Infrastructure Management

• End User & Network Troubleshooting

• Hardware Troubleshooting

• Firewall & VPN Configuration

• IT Team Management

• Configuring LAN and Network Devices

• IT Infrastructure Support and Maintenance

Good to have

Not provided

About the Company

A world where outsourcing meets excellence – welcome to HTIC Global! We stand as a beacon of excellence in the outsourcing landscape of Dubai, UAE. Renowned for our commitment to quality & client satisfaction, we take pride in being one of the best outsourcing company in the UAE region. With a dedication to delivering exceptional services, we have emerged as a trusted partner in sectors like - travel, aviation, financial consultancy, insurance, etc.