We are seeking a skilled and customer-focused Customer Support Representative fluent in Hindi to join our team. In this role, you will be the primary point of contact for customers seeking assistance, handling inquiries, resolving issues, and ensuring customer satisfaction. Your communication skills and problem-solving ability will help deliver an outstanding service experience in Hindi, supporting our growing customer base.

Skills

• Communication
• Hindi
• Customer support
• Problem Solving
• Multitasking
• Organizational skills
• CRM

Requirements

• Job Role Customer Support - Hindi
• Job Type Full Time
• Workplace Type Onsite
• Industry Staffing & Recruiting

Secondary locations

About

Not provided

Responsibilities

• Customer Inquiries and Support:

  • Respond to customer inquiries via phone, email, chat, or social media in Hindi, ensuring clear and effective communication.
  • Provide product or service information, troubleshoot issues, and offer solutions to meet customer needs.

• Issue Resolution:

  • Address customer complaints or concerns promptly, maintaining a professional and empathetic approach.
  • Escalate unresolved issues to appropriate departments or supervisors while ensuring a timely follow-up.
  • Ensure first-contact resolution, aiming to provide immediate solutions wherever possible.

• Product and Service Knowledge:

  • Maintain an in-depth understanding of the company’s products, services, policies, and processes to assist customers efficiently.
  • Communicate any updates or changes in services or products to customers effectively.

• Customer Satisfaction:

  • Ensure that all customer interactions are positive, reinforcing the brand’s commitment to high-quality customer service.
  • Gather and record feedback from customers to help improve services and customer experience.

• Documentation and Reporting:

  • Accurately record all customer interactions in the company’s CRM system, noting relevant details, follow-up actions, and resolutions.
  • Prepare and submit reports on customer feedback, common issues, or trends to management for process improvements.

• Collaboration with Teams:

  • Work closely with cross-functional teams (e.g., technical support, sales, or operations) to resolve customer issues and ensure customer satisfaction.
  • Assist the team in identifying and suggesting process improvements based on customer interactions.

• Language Proficiency:

  • Ensure communication in Hindi is professional, clear, and appropriate for the customer’s level of understanding.
  • Maintain a positive tone and be patient when communicating with customers who may have language barriers.

Other Requirements

• Experience: Minimum 1 Year of Experience in Banking Sales / Customer Support.
• Consider Fresher with Good Communication Skills in Hindi & English
• Must be Fluent in English and Hindi
• Qualifications: Bachelor's degree is mandatory.

Good to have

Not provided

About the Company

Advenxa serve clientele solutions for various business venture to bring insight into their business goals for finding solutions for better manpower sourcing.