Seeking individuals to fill BPO Non-voice roles in a night shift setting, providing support without the need for voice communication. Must have strong attention to detail and communication skills for this overnight position. Join our team and help deliver exceptional service in a non-voice capacity.

Skills

• BPO
• E mail Support
• Customer Outreach Process
• Good Verbal and Written Communication
• Attention to detail
• E mailHandling
• Microsoft Excel
• Google sheets
• Independent
• Deadline Meetings

Requirements

• Job Role BPO Non-voice -Night Shift
• Job Type Full Time
• Workplace Type Onsite
• Industry Technology, Information and Internet

Secondary locations

About

Not provided

Responsibilities

• Manage and execute email-based customer outreach campaigns.
• Monitor email deliverability and troubleshoot issues.
• Maintain and update customer databases with accurate information.
• Segment contact lists for targeted email marketing.
• Track and follow up on customer responses to improve engagement.
• Collaborate with the marketing team to create compelling email content.
• Ensure all emails comply with brand guidelines and company policies.

Other Requirements

• 0-2 years of experience in BPO, email support, or customer outreach processes.
• Strong English written communication skills with attention to detail.
• Familiarity with email handling tools is a plus.
• Proficiency in MS Excel/Google Sheets for data tracking and reporting.
• Ability to work independently and meet deadlines in a fast-paced environment.

Good to have

Not provided

About the Company

Founded in 2008, and incorporated as private limited in 2018, SBSOL Digital is an innovative information technology services provider to e-com and promotional product businesses across North America. Striving to set a new paradigm in Information Technology and Custom Product marketplace, we carved a niche of our own within a short span of time. We are now a strong team of 100+ taking credit to 1,60,000+ happy customers in USA & Canada.

Winning the ‘VAJRA’ Award by Department of Labor & Skills, Govt. of Kerala, SBSOL is an equal opportunity workplace where nothing except passion for work matters! Our young, self-motivated, and innovative team works in a professional but fun-filled work environment which brings out the best in them. Diversity of our workforce and their unique abilities have gone a long way in fostering strong customer relationships and striking a personal rapport with our audience.

As we continue to expand and diversify into newer realms, we are ready to share our extensive knowledgebase with you and offer the best of everything in product marketing industry. We go that extra mile to make our patrons feel appreciated and this is what our clients love about SBSOL Digital the most!