As a Process Associate - Voice, you will be responsible for handling customer inquiries and resolving issues over the phone. Utilize your excellent communication skills to provide exceptional customer service and ensure customer satisfaction. Collaborate with team members to optimize processes and achieve performance goals.

Skills

• Communication
• International Voice Process
• Interpersonal Skills
• Negotiation
• Customer support

Requirements

• Job Role Process Associate - Voice
• Job Type Full Time
• Workplace Type Onsite
• Industry Staffing & Recruiting

Secondary locations

About

Not provided

Responsibilities

• As a Process Associate - Voice, the incumbent will be responsible for effectively communicating with customers in an International Voice Process. 
• The candidate is expected to possess excellent communication and interpersonal skills to effectively negotiate and provide exceptional customer support. 
• Duties will include addressing customer inquiries, resolving issues, and providing timely solutions to ensure customer satisfaction. 
• The Process Associate - Voice should demonstrate the ability to handle high-pressure situations, multitask efficiently, and maintain a positive attitude while dealing with different customer needs. 
• Strong negotiation skills and a proactive approach to problem-solving are essential for the successful completion of tasks in this role.

Other Requirements

Experience: 1-2 years in International Voice Process OR Freshers with excellent communication skills

✔ Excellent English fluency (verbal & written)
✔ Willingness to work night shifts
Benefits: Performance Bonus, ESI, PF, Health Insurance, Commuter Assistance

Good to have

Not provided

About the Company

Advenxa serve clientele solutions for various business venture to bring insight into their business goals for finding solutions for better manpower sourcing.