As a Customer Service Executive, you will be responsible for delivering exceptional customer service and support to clients through various communication channels. You will act as a liaison between customers and the company, ensuring satisfaction and resolving any issues promptly. This role requires strong communication skills, problem-solving abilities, and a customer-centric approach.

Skills

• Customer focus
• Customer Service
• Communication
• Interpersonal Skills
• Convincing Power

Requirements

• Job Role Customer Service Executive
• Job Type Full Time
• Workplace Type Onsite
• Industry Business Consulting and Services

Secondary locations

About

Not provided

Responsibilities

* Respond to customer queries via phone, email, and chat in a timely and professional manner
* Provide detailed information
* Handle complaints & ensure resolution with a customer-first approach

Other Requirements

• As a Customer Service Executive, the ideal candidate must possess exceptional customer focus, ensuring that the needs of clients are met with professionalism and efficiency. 
• Strong customer service skills are essential, including the ability to handle inquiries, issues, and complaints with tact and patience. 
• Effective communication skills, both verbal and written, are crucial for conveying information clearly and accurately. 
• Interpersonal skills are key in building positive relationships with customers and colleagues alike. 
• A persuasive and convincing power is important for influencing customers and achieving desired outcomes. 
• Overall, the role of a Customer Service Executive requires a combination of these skills to provide excellent service and support to customers.

Good to have

Not provided

About the Company

Xperta Business Solutions is an exponentially evolving Recruitment Service firm based in Cochin that offers services in:

• Executive recruitment and consulting
• Candidate sourcing and selection consultation
• Recruitment framework development
• Interview design and consulting
• Career counselling

We believe Recruitment Service and manpower management is not just a commodity but the synchronization of talent and ideals. With the motto “The right hire is the best investment you can give your enterprise”, our indomitable team coupled with the best of technology cater top-tier workforce solutions so that our clients can unlock the best of their potential.