As a Telecalling Executive, you will be responsible for making outbound calls to potential customers and handling inbound inquiries. You will promote products/services, generate leads, and maintain customer relationships. Strong communication skills and a customer-focused approach are essential.

Skills

• Telecalling
• Communication
• Sales
• Persuasion Skills
• Negotiation Skills
• Time Management
• Customer Orientation

Requirements

• Job Role Telecalling Executive
• Job Type Full Time
• Workplace Type Onsite
• Industry Technology, Information and Internet

Secondary locations

About

Not provided

Responsibilities

• Outbound Calling: Conduct proactive outreach calls to existing sellers, encouraging increased usage of Shiprockets services.
• Seller Engagement: Regularly communicate new offers, discounts, promotional campaigns, and service updates to sellers.
• Needs Assessment: Understand sellers' shipment patterns, business requirements, and pain points to provide tailored recommendations and solutions.
• Retention Strategies: Develop and execute retention strategies aimed at maintaining and increasing seller activity.
• Performance Targets: Consistently achieve or exceed defined KPIs related to seller retention, shipment growth, and upselling objectives.
• Relationship Management: Build and maintain strong relationships with sellers, serving as their primary contact for retention-related support.
• Cross-functional Collaboration: Coordinate closely with sales, marketing, and operations teams to ensure unified and seamless seller experiences.
• Data Management: Maintain accurate and detailed records of seller interactions in CRM tools and other databases.
• Issue Resolution: Promptly address seller concerns, queries, or issues, escalating as necessary to ensure seller satisfaction.
• Upselling/Cross-selling: Identify and pursue opportunities to upsell additional services and features to enhance seller engagement.

Other Requirements

• Communication Skills: Excellent verbal and written communication skills.
• Sales and Persuasion: Proven ability to persuade sellers and influence behaviour positively.
• Interpersonal Skills: Strong relationship-building skills and empathy to maintain seller loyalty.
• Negotiation Skills: Capable of effectively negotiating and resolving potential seller issues.
• Customer Orientation: Commitment to delivering exceptional service to sellers.
• Industry Understanding: Familiarity with logistics, e-commerce operations.
• Technical Proficiency: Competent in using CRM systems and digital tools for managing seller data and interactions.
• Time Management: Ability to prioritize tasks and efficiently manage a high volume of outbound interactions.
• Analytical Skills: Ability to analyze seller data to identify growth and retention opportunities.
• Adaptability: Comfortable working in a fast-paced, dynamic environment focused on target achievement.

Good to have

Not provided

About the Company

We’re on a mission to make eCommerce simple, accessible and trustworthy

We enable eCommerce sellers with AI-driven technology and dependable services encompassing conversion, order fulfillment, shipping, buyer communication, returns management, and more.

Our platform leverages data, workflows and supply chains at scale, providing you with just about everything you need to provide a delightful customer experience.