As a Social Media Specialist, you will create, manage, and grow the company’s presence across social media platforms. You will develop engaging content, run campaigns, and analyze performance metrics. Creativity, strategic thinking, and a passion for digital trends are key to success in this role.

Skills

• Escalation Management
• managed customer complaints
• Customer Centricity
• Communication

Requirements

• Job Role Social Media Specialist
• Job Type Full Time
• Workplace Type Onsite
• Industry Technology, Information and Internet

Secondary locations

About

Not provided

Responsibilities

• Handle all customer queries and complaints raised on the social platforms like Facebook, Instagram, LinkedIn, Twitter and reviews on Play / Appstore etc.
• Connect with the customers through Call / E-Mail / Social platforms to provide the best possible resolution.
• Understand the customer grievances and provide appropriate resolution.
• Liaising with different verticals to get the end resolution for the customer.
• Solving/answering prospect and customer issues, complaints, questions/queries in close coordination with the other departments.
• Take a customer-focused approach to handle complaints and escalations.
• Strong follow-up required on all the assigned cases to provide resolution within the framed timelines.
• Ensure that all written communication is carried out as per the customer care procedures

Other Requirements

• Minimum 12 months of experience in handling escalations on the Social Media Platform
• Customer Centric approach
• Excellent written & verbal communication skills
• Ready to work for 6 days a week with 9 hrs shift in between 09:00am to 09:00pm
• Open to rotational week off

Good to have

Not provided

About the Company

We’re on a mission to make eCommerce simple, accessible and trustworthy

We enable eCommerce sellers with AI-driven technology and dependable services encompassing conversion, order fulfillment, shipping, buyer communication, returns management, and more.

Our platform leverages data, workflows and supply chains at scale, providing you with just about everything you need to provide a delightful customer experience.