Senior Associate - ServiceNow
adesso India
- 2 Vacancy
- Kochi
-
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- Posted: Today
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- Job id681dd8130921815a1eca4659
- Experience3 - 4 years
- SalaryNot disclosed
- Job Applicants0
We are seeking an experienced and proactive ServiceNow Associate with at least 3 years of hands-on experience in managing and enhancing the ServiceNow platform. The ideal candidate will have strong expertise in ITSM (IT Service Management) and HRSD (Human Resources Service Delivery) modules, along with a solid understanding of platform capabilities and configurations
Skills
- ServiceNow
- Communication
- Problem-Solving Skills
- Attention to detail
- Workflow
- Reporting
Requirements
- Job Role Senior Associate - ServiceNow
- Job Type Full Time
- Workplace Type Onsite
- Industry IT Services and IT Consulting
Secondary locations
Not providedAbout
Not provided
Responsibilities
• Administer and support the ServiceNow platform, including user management, workflows, data policies, and access control.
• Configure and maintain core ITSM applications such as Incident, Problem, Change, Knowledge, and Request Management.
• Implement and support HRSD modules, including case management and employee self-service portals.
• Perform routine platform maintenance, upgrades, patching, and performance tuning.
• Develop and maintain custom applications, workflows, business rules, client scripts, and UI policies.
• Collaborate with internal stakeholders to understand requirements and deliver scalable ServiceNow solutions.
• Manage service catalog items, automation, and self-service capabilities.
• Ensure adherence to governance and compliance requirements.
• Monitor system performance and troubleshoot issues to ensure high availability and reliability.
• Create documentation, training materials, and provide support to end users.
Other Requirements
• Minimum 3 years of hands-on experience working with ServiceNow administration.
• Strong expertise in ITSM module configuration and administration.
• Practical experience working with HRSD and employee experience features.
• Solid understanding of ServiceNow platform architecture and best practices.
• Experience with Workflows, Business Rules, UI Policies, and Client Scripts.
• Familiarity with Service Catalog, Reporting, and Performance Analytics is a plus.
• Ability to analyze requirements and translate them into effective solutions.
• Excellent problem-solving skills and attention to detail.
• Strong verbal and written communication skills.
Good to have
• ServiceNow Certified System Administrator (CSA)
• Additional certifications in ITSM, HRSD, or related modules are a plus.
• Experience with Agile or ITIL-based environments.
About the Company
adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.
Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.
We place great emphasis on the significance of skill enhancement and perpetual improvement. Nurturing a vibrant learning environment that enables individuals to refine their capabilities and remain at the forefront of technological advancements. This dedication to personal and professional growth fosters an environment conducive to career progression and fosters an exceptional work culture.