We’re Hiring: Team Lead – Customer Support / Telesales

Skills

• Communication
• Tele Sales
• Leadership Skills
• Coaching

Requirements

• Job Role Team Lead - Customer Support / Telesales
• Job Type Full Time
• Workplace Type Onsite
• Industry Staffing & Recruiting

Secondary locations

About

Not provided

Responsibilities

✅ Lead, mentor, and manage telesales/customer support team
✅ Monitor call quality and provide performance feedback
✅ Conduct training sessions and 1:1 reviews
✅ Resolve escalations efficiently
✅ Track team KPIs and generate performance reports
✅ Coordinate with internal teams to support business goals
✅ Keep the team informed on product updates/promotions

Other Requirements

5+ years in telesales or customer support
1+ year in a supervisory/team lead role
Strong leadership, coaching, and communication skills
Experience using CRM or call center software (preferred)

🎓 Qualification: Any Bachelor's Degree (Mandatory)
🗣️ Languages: Fluent in English and Tamil or Hindi

Good to have

Not provided

About the Company

Advenxa serve clientele solutions for various business venture to bring insight into their business goals for finding solutions for better manpower sourcing.