Picky Assist is looking for a Technical Support Engineer to join its dynamic team. This role is ideal for professionals with a background in IT, computer science, or software support who are passionate about customer success and software usability.

Skills

• Communication
• Proactive
• Presentation Skills
• Negotiation Skills
• Project Management skills

Requirements

• Job Role Technical Support Engineer
• Job Type Full Time
• Workplace Type Onsite
• Industry IT Services and IT Consulting

Secondary locations

About

Not provided

Responsibilities

• Identifying customers' requirements and onboarding customers with our no-code software.

• Integration with 3rd party software using our no code API & Webhook builders/

• Troubleshooting the logical issues in the software products and educating the customers on proper usage of different features.

• Develop and sustain strong customer relationships to enhance satisfaction.

• Increase the product usage ratio by educating the customers about different possibilities and values the product can add to their business

• Provided technical support and guidance on software features and functionalities.

• Collaborate with internal teams, including sales, marketing, product development, and customer support to ensure a seamless customer experience.

• Minimise the Churn ratio by providing high-quality customer support and experience

Other Requirements

Minimum of 1-3 years of relevant experience as a technical support or freshers with a thorough understanding of software development can also apply.

Qualifications:

Bachelor’s degree in IT, Computer Science.  

• Strong logical reasoning skills with the attitude to get this done

• Basic understanding of any programming language

• Strong background in software project management.

• Excellent communication, negotiation, and presentation skills.

• Ability to manage multiple SaaS product lines and customer segments.

• Should be a proactive communicator

Good to have

Not provided

About the Company

We are a group of developers from Singapore, US, Africa, UK & India who are engaged in Chat Bot, Artificial Intelligence (AI), Natural Language Processing (NLP) Machine Learning (ML), Advance Robotics, Internet of Things (IOT). 

 We love and passionate to build conversational chatbot powered by NLP & AI technologies , we have years of expertise in all OTT messaging app and can design and deploy complex chatbots into any platforms as per our customers requirements. 

 We have a set of API's to automate all messages platforms like Whatsapp Business, Whatsapp Personal, Facebook Messenger, Skype, Telegram, Slack , Alexa etc