We are hiring energetic and customer-focused individuals for our Voice Process BPO team. The Voice Process Associate will handle inbound and outbound customer calls, address queries, resolve issues, and deliver excellent service. The role demands strong communication skills, patience, and the ability to work in a fast-paced environment.

Skills

• Communication
• Customer support
• Collaboration Skills
• Troubleshooting

Requirements

• Job Role Voice assistance- BPO
• Job Type Full Time
• Workplace Type Onsite
• Industry Staffing & Recruiting

Secondary locations

About

Not provided

Responsibilities

• Respond to customer inquiries and provide technical support via email and chat in a timely and professional manner.
• Troubleshoot technical issues reported by customers, working towards prompt resolutions, and escalate complex issues to relevant teams when necessary.
• Research, diagnose, document, and resolve technical issues related to software and hardware.
• Guide customers through step-by-step solutions clearly and patiently to ensure complete understanding and satisfaction.
• Maintain accurate records of customer interactions, transactions, comments, and complaints, including actions taken.
• Follow up with customers to ensure their technical issues have been resolved satisfactorily.
• Collaborate with the product development and technical teams by communicating customer feedback and identifying recurring issues.
• Stay updated on the latest technology trends and updates to offer accurate and effective technical support.
• Participate actively in ongoing training programs to enhance technical knowledge and customer service skills.
• Adhere to company policies, including data security and privacy guidelines, while handling sensitive customer information.

Other Requirements

• Educational Qualification: Degree (Any Discipline)
• Basic Technical Skills
• Fluent English Communication Skills
• Freshers with excellent English communication or candidates with prior customer support (L1) experience can apply
• Flexible to work under rotational shifts – primarily Night Shifts

Good to have

Not provided

About the Company

Advenxa serve clientele solutions for various business venture to bring insight into their business goals for finding solutions for better manpower sourcing.