We, at Khatabook, are looking for an Associate Process Manager to help streamline the collections process, ensuring efficiency, compliance, and high recovery rates across MSME loans and customer segments.

Skills

• Collection
• Loan Collections
• Collections Strategy
• Delinquency Management
• Collections Analytics

Requirements

• Job Role Process Manager
• Job Type Full Time
• Workplace Type Onsite
• Industry Financial Services

Secondary locations

About

Not provided

Responsibilities

• Drive and optimize day-to-day collection processes for MSME loans and customer segments
• Coordinate with internal and external collection partners, agencies, and technology teams to ensure timely follow-ups and recoveries.
• Monitor key metrics including delinquency rates, recovery performance, and portfolio health.
• Identify process gaps and implement improvements to enhance efficiency and customer experience.
• Leverage data and dashboards to analyze collection trends and develop actionable strategies.
• Ensure compliance with regulatory and legal requirements in all collection activities.
• Work cross-functionally with Product, Risk, Customer Support, and Legal teams for resolution of complex cases.
• Support automation initiatives and tech integrations to streamline the collection lifecycle.

Other Requirements

• Bachelor's degree: MBA or relevant postgraduate qualification is a plus
• 3+ years of hands-on experience in collections, preferably in a fintech, NBFC, or digital lending company.
• Strong understanding of digital collections tools, call center operations, and agency management.
• Excellent analytical, communication, and negotiation skills.
• Familiarity with loan management systems (LMS), CRM platforms, and BI dashboards (Tableau, Power BI, etc.).
• High ownership, adaptability, and ability to work in a fast-paced, startup environment.
• Experience in managing tele-calling teams or outsourced collections.
• Knowledge of regulatory guidelines like RBI norms for collections.
• Proficiency in Hindi and/or regional languages is a plus

Good to have

Not provided

About the Company

Founded in January 2019, Khatabook is the world's fastest-growing Saas company. It has become India's leading business management app for MSMEs with 13 languages & 50M+ downloads in a remarkably short period of time.