•  We are looking for a Trainer to train our debt recovery (tele collections) team and improve recovery & customer experience
• Proficiency in MS Office,especially MS Word,MS Excel,and MS - PowerPoint

Skills

• Trainer
• DRA
• Collection
• Communication
• Microsoft Word
• Microsoft Excel
• Microsoft Powerpoint

Requirements

• Job Role Process Trainer - Collections
• Job Type Full Time
• Workplace Type Onsite
• Industry Financial Services

Secondary locations

About

Not provided

Responsibilities

• Train the New Hire and get them Job Ready
• Manage OJT and improve their performance
• Mentor & Coach induvials to improve their overall performance (Recovery)
• Ensure full learning cycle, curriculum design, development, execution, and review.
• Determine training delivery methods in the classroom, web conferencing, and e-learning modalities.
• Design customised training programs through instructional design methodology to create successful learning experiences.
• Design learning programs for reinforcement and measurement.
• Adhere to training programs to determine, deliver and track training programs and ensure alignment with business objectives.
• Manage training schedule for team members.
• Gather feedback and assess the impact of training on employee performance
• Solid Organizational Skills, with the ability to manage multiple pieces of training at the same time
• Collaborating with Internal Departments to develop training materials that achieve defined learning outcomes
• Creating course materials and teaching aids that support content delivery and skills assessments.

Other Requirements

• Solid Organizational Skills, with the ability to manage multiple pieces of training at the same time.
• Excellent Communication Skills
• Proven Work experience as a Learning Consultant or in a similar role.
• Hands-on experience in organizing training and similar events.
• Familiarity with LMS (Learning Management System).
• Knowledge of traditional and modern job training methods and techniques
• Proficiency in MS Office, especially MS Word, MS Excel, and MS - PowerPoint
• In-depth knowledge of curriculum design, instructional methods, and training techniques.

Good to have

Not provided

About the Company

Founded in January 2019, Khatabook is the world's fastest-growing Saas company. It has become India's leading business management app for MSMEs with 13 languages & 50M+ downloads in a remarkably short period of time.