The BPO Executive will be responsible for managing all aspects of business process outsourcing projects, including client communication and performance metrics. This role will involve collaborating with cross-functional teams to ensure efficient and effective operations. The BPO Executive will also analyse process improvements and implement solutions to enhance overall performance.

Skills

• Team Collaboration
• Typing
• Adaptability
• Target Oriented
• Customer Relationship

Requirements

• Job Role BPO Executive
• Job Type Full Time
• Workplace Type Onsite
• Industry Retail

Secondary locations

About

Not provided

Responsibilities

1. Inbound Chat Engagement: - Respond promptly to customer inquiries received through social media messaging platforms. - Initiate and maintain engaging conversations to understand customer needs and preferences. 

2. Contact Information Collection: - Skillfully guide conversations to collect essential customer contact information. - Ensure accuracy and completeness of customer details for effective follow-up. 

3. Outbound Sales Calls: - Utilize collected contact information to make outbound calls and continue the sales conversation. - Present product features, benefits, and address customer queries to drive conversions. 

4. Conversion Strategies: - Develop effective strategies to transition chat interactions into successful sales calls. - Tailor communication to align with customer interests and motivations. 

5. Customer Relationship Management: - Build positive relationships with customers through personalized and attentive communication. - Provide exceptional customer service to enhance the overall experience. 

6. Sales Targets: - Meet or exceed weekly and monthly sales targets set for inquiries converted through social media chat. - Continuously optimize conversion rates and contribute to achieving team goals.

Other Requirements

• Adaptation to Trends: - Stay informed about social media trends and customer behavior to refine chat engagement strategies. - Adjust approaches based on evolving customer preferences and market dynamics. 
• Typing Speed Requirement: Possess a typing speed of 20+ words per minute to ensure efficient and responsive chat interactions. 
• Team Collaboration: - Collaborate with team members to share insights and best practices. - Participate in regular team meetings and training sessions to enhance performance.
• Language: English (Mandatory) Hindi (Mandatory) 
• Qualification: Any non-graduate/ Graduate/ Experienced
  

Good to have

Not provided

About the Company