• The primary function of the role is to advise on and plan business and vacation itineraries.
•  The Consultant should communicate with clients to understand their needs and help them select best options available during the travel time and the budget agreed upon.

Skills

• Customer Base
• Customer Satisfaction
• Data Conversion
• Handover
• Holiday Packages
• Lead Generation
• Post- Sales
• Sales Consulting
• Sales Processes
• Travel and Tourism

Requirements

• Job Role Senior Sales Consultant - Holidays
• Job Type Full Time
• Workplace Type Onsite
• Industry Outsourcing and Offshoring Consulting

Secondary locations

About

Not provided

Responsibilities

Primary Responsibilities

• Listen attentively to customer’s requirements and pitch the right product and packages realizing them into revenue.
• Utilize the leads assigned and focus on increasing the customer base making the best possible conversions with minimum lead loss.
• Set realistic expectations with the customer by providing complete and error-free information about GIT and FIT packages and products.
• Gather knowledge about the culture, ethnicity, weather conditions, geographic layout etc of the holiday destinations and educate the customer while selling the holiday product.
  
  

• Respond to inquiries about our company's services and offerings and understand client's requirements, including destinations, length of stay, and transit time.
• Suggest and select the most appropriate transport based on the available finances, requisite departure and arrival times, and preferred duration of transit.
• Inform customers about the cancellation policy, including salient dates and all penalties.
• Ensure the budget agreed upon is considered while selecting accommodation and transit options.
• Educate the customers on the activities involved in post sales and set the right expectations on timelines.
• Build rapport with the customer and focus on improving customer satisfaction.
• Research, explore and study different travel destination options including travel prices, customs, weather conditions, reviews etc.
• Be updated about new market trends and provide suggestions and feedback to the product team for more competitive options.
• Ensure customer makes the payment as defined in the SOP and adhere to the process
• Build confidence and trust among the customers and always be patient to answer their queries
• Handover the travel requirements clearly to the operations team and ensure all services are provided as promised.

Other Requirements

• 50% marks in any graduation especially Travel & Tourism
• Minimum 2-8 years experience in handling Holiday packages (Domestic/ International) will be an added advantage

Good to have

Not provided

About the Company

A world where outsourcing meets excellence – welcome to HTIC Global! We stand as a beacon of excellence in the outsourcing landscape of Dubai, UAE. Renowned for our commitment to quality & client satisfaction, we take pride in being one of the best outsourcing company in the UAE region. With a dedication to delivering exceptional services, we have emerged as a trusted partner in sectors like - travel, aviation, financial consultancy, insurance, etc.