We are seeking a dedicated and customer-focused Customer Support and Sales Representative who is fluent in English and Hindi. This role is pivotal in expanding our customer base, promoting our range of financial products, and ensuring exceptional client support. The ideal candidate will spend 70% of their time on customer support activities and 30% on sales and sales support.

Skills

• Client Relationship Management
• Customer support
• Feedback Management
• Problem Solving
• Proactive Engagement
• Financial Analysis
• Compliance
• Target Oriented
• Communication
• Interpersonal Skills
• Sales
• Negotiation
• Ability to work as individual as well as in group
• Financial skills
• Hindi
• English

Requirements

• Job Role Customer Support - Hindi
• Job Type Full Time
• Workplace Type Onsite
• Industry Staffing & Recruiting

Secondary locations

About

Not provided

Responsibilities

Customer Support (70%):

• Client Relationship Management: Build and maintain strong relationships with clients to ensure their financial objectives are met, providing ongoing support and assistance.
• Customer Assistance: Handle client inquiries and resolve issues promptly via phone, email, and chat, ensuring a high level of customer satisfaction.
• Support Services: Provide clients with detailed information about financial products, policies, and procedures, offering guidance tailored to their needs.
• Feedback Management: Gather and analyze client feedback to improve service delivery and address any areas of concern.
• Problem Resolution: Identify, troubleshoot, and resolve client issues efficiently, escalating to relevant departments when necessary.
• Proactive Engagement: Conduct follow-up communications with clients to ensure their needs are met and to offer additional support.
  
  

• New Client Acquisition: Identify and approach potential clients to expand the customer base, utilizing various outreach methods.
• Cross-Selling: Promote and sell a range of financial products to existing and new clients, providing tailored solutions to meet their financial needs.
• Financial Analysis: Conduct financial assessments and analysis to understand clients' financial goals and recommend suitable products.
• Achievement of Targets: Meet or exceed monthly and quarterly sales targets, contributing to the overall growth of the company.
• Compliance: Ensure compliance with all relevant financial regulations and company policies, maintaining a high standard of ethical conduct.
  

Other Requirements

• Minimum of 1 year of experience in sales, marketing, BPO, or banking.
• Bachelor's degree in a relevant field.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Good understanding of financial products and services.
• Excellent sales and negotiation skills.
• Results-oriented and target-driven.

Good to have

Not provided

About the Company

Advenxa serve clientele solutions for various business venture to bring insight into their business goals for finding solutions for better manpower sourcing.