Who must have experience in the Builders industry.

Skills

• Communication
• Problem Solving
• Active Listening
• Multitasking
• Attention to detail
• Adaptability
• Customer Service

Requirements

• Job Role Customer Service Executive
• Job Type Full Time
• Workplace Type Onsite
• Industry Real Estate

Secondary locations

About

Not provided

Responsibilities

• Customer Support: Provide prompt, friendly, and efficient assistance to customers over various communication channels, including phone, email, chat, and social media.

• Issue Resolution: Address and resolve customer complaints, inquiries, and issues in a professional and timely manner, ensuring customer satisfaction.

• Product/Service Knowledge: Maintain thorough knowledge of the company’s products or services to offer accurate information and solutions to customers.

• Order Processing: Assist customers with placing, modifying, or canceling orders, processing returns, and handling refunds or exchanges.

• Documentation: Record customer interactions, transactions, comments, and complaints in the company's CRM system or database to ensure accurate records and follow-up.

• Feedback Collection: Gather feedback from customers to help improve products, services, and customer experience.

• Promotions & Offers: Communicate current promotions, discounts, and product offers to customers, encouraging engagement and sales.

• Upselling & Cross-Selling: Identify opportunities to upsell or cross-sell relevant products or services that align with customer needs.

• Technical Assistance: Provide technical support for products or services, guiding customers through troubleshooting processes if applicable.

• Collaborate with Other Teams: Work with other departments (e.g., sales, technical support, logistics) to ensure customer needs are met and issues are addressed.

• Follow-Up: Ensure that any open customer queries are followed up in a timely manner, providing updates on progress or resolutions.

• Adherence to Policies: Ensure compliance with company policies and procedures while dealing with customer interactions and transactions.

Other Requirements

• Communication Skills: Ability to communicate clearly and effectively with customers in both verbal and written forms.

• Problem-Solving Skills: Strong ability to analyze situations, identify problems, and provide practical solutions quickly.

• Patience & Empathy: Understanding and compassionate approach towards customers, especially when dealing with complaints or difficult situations.

• Active Listening: Ability to listen attentively to customers, understand their needs, and respond appropriately.

• Time Management: Efficient in handling multiple tasks and prioritizing customer needs, while ensuring deadlines are met.

• Technical Proficiency: Familiarity with CRM software, Microsoft Office Suite, and other tools used for customer service (chat software, helpdesk systems).

• Multitasking: Capable of managing several inquiries or tasks simultaneously without compromising quality of service.

• Attention to Detail: Ensure that all customer information and interactions are accurately recorded and processed.

Good to have

Not provided

About the Company

We are one of the leading builders in Kerala offering apartments across all segments in Kochi, Thrissur, Trivandrum. 

 Varma Homes values customer happiness above all. We envision to have a clarity in our thought processes which would eventually pave a way to build quality homes delivered on time and aspire for the betterment of the future of the environment, the general public, and our business.