Service Manager
Autobahn Trucking Corporation Pvt Ltd
- 2 Vacancy
- Malappuram
-
No ratings yet!
- Posted: 3 months, 17 days ago
- Not yet applied
- Job id6785070a4d7777eef3109b43
- Experience10 - 11 years
- Salary180,000 INR - 420,000 INR
- Job Applicants0
This is a full-time on-site role as a Service Manager located in Malappuram. The Service Manager will be responsible for overseeing the day-to-day operations of the service department, managing technicians' productivity, ensuring efficient service delivery, and fostering strong customer relationships.
Skills
- Leadership Skills
- Management skills
- Repairing
- Maintenance
- Communication
- Customer Service
- Time Management
Requirements
- Job Role Service Manager
- Job Type Full Time
- Workplace Type Onsite
- Industry Automobile
Secondary locations
Not providedAbout
Not provided
Responsibilities
Service Operations Management:
- Oversee the daily activities of the service department to ensure smooth and efficient operations.
- Develop and implement service processes, procedures, and policies to ensure consistent service delivery.
- Coordinate and prioritize service requests, ensuring timely and effective resolution.
- Monitor and manage service schedules, ensuring appropriate resources are available to meet customer demand.
Team Management & Development:
- Lead, mentor, and motivate a team of service technicians, customer service representatives, or other staff.
- Conduct performance reviews and provide coaching to enhance team performance.
- Provide training and development opportunities to improve skills and knowledge within the team.
- Foster a positive and collaborative team culture that focuses on customer satisfaction and operational excellence.
Customer Satisfaction & Issue Resolution:
- Ensure that customer service standards are consistently met and exceeded.
- Address customer complaints and escalations, ensuring timely and satisfactory resolution.
- Build and maintain strong relationships with key clients or customers, ensuring their needs are met and expectations are managed.
- Conduct follow-ups with customers to assess satisfaction and identify opportunities for improvement.
Service Performance Monitoring:
- Monitor key performance indicators (KPIs) such as service response time, resolution time, customer satisfaction, and first-time fix rate.
- Analyze service performance data to identify trends, areas for improvement, and potential operational bottlenecks.
- Report on service performance to senior management, providing insights and recommendations for improvements.
Budget & Resource Management:
- Develop and manage the service department budget, ensuring efficient use of resources and cost control.
- Forecast staffing needs and manage workforce allocation based on service demand.
- Oversee inventory management, ensuring that necessary tools, equipment, and parts are available for service operations.
Process Improvement:
- Continuously evaluate and improve service processes to enhance efficiency, customer satisfaction, and service quality.
- Identify and implement best practices and innovative solutions to optimize service delivery.
- Work with other departments (sales, marketing, IT, etc.) to align service offerings with customer needs and business objectives.
Health & Safety Compliance:
- Ensure that service operations comply with relevant health and safety regulations and industry standards.
- Promote a safe working environment and ensure that team members follow safety protocols and procedures.
Collaboration & Communication:
- Work closely with other departments (sales, logistics, procurement, etc.) to ensure a seamless service experience for customers.
- Communicate effectively with senior management, providing updates on service performance, challenges, and opportunities for improvement.
- Collaborate with vendors and external service providers to maintain high-quality service delivery.
Other Requirements
- Experience in leadership and management
- 10+ Yrs experience in Automotive Industry.
- Strong technical knowledge in automotive repair and maintenance
- Excellent customer service and communication skills
- Ability to effectively manage time and resources
- Proficiency in computer systems and software relevant to the position
- Bachelor's degree in Automotive Engineering, Mechanical Engineering, or related field
Good to have
Not provided
About the Company
Autobahn Trucking Corporation is one of the largest, privately-owned companies in the state of Kerala. A subsidiary of Nippon Group, Autobahn Trucking has consistently maintained its position and reputation as a leading private sector trading mainly specialized in the automotive domain.
The company was established in 2012, partnering with Daimler India Commercial Vehicles. Since then the company has been expanding and diversifying. The Group now has a wide range of exciting activities and companies. It is a privately owned, professionally managed company. The executive management is composed of professionals with international experience in varying areas of expertise. Overall, with the company’s joint ventures and associations, Autobahn Trucking employs over 1000+ staff.
Autobahn Trucking has experienced continued success, a culture adapted from the Nippon DNA.
A large measure of this success has come from the company’s advanced, flexible management style and long-term vision. The MD’s unique vision, introducing modern business strategies, has positioned Autobahn Trucking as a leading private sector trading group in the state of Kerala, Maharashtra, and Goa.