As a Customer Support Executive, you will be responsible for providing exceptional customer service through various communication channels. Your main duties will include resolving customer inquiries, complaints, and issues in a timely and professional manner. The ideal candidate will have strong communication skills and the ability to problem solve effectively.

Skills

• Interpersonal Skills
• Communication Skills

Requirements

• Job Role Customer Support Executive
• Job Type Full Time
• Workplace Type Onsite
• Industry Information Technology

Secondary locations

About

Not provided

Responsibilities

• As a Customer Support Executive, the primary responsibility will be to provide exceptional assistance and support to customers. 
• This role requires exceptional interpersonal skills to effectively communicate with customers, and address their queries and concerns. 
• The ideal candidate must possess strong communication skills in order to interact with customers through various channels such as phone calls, email or chat. 
• The Customer Support Executive will be expected to handle customer complaints, resolve issues, and provide timely and accurate solutions to ensure customer satisfaction. 
• Dedication to delivering high-quality service and consistently meeting customer needs are essential aspects of this role.

Other Requirements

• Computer Skills: Proficiency in using various software applications, including Microsoft Excel, Word, Outlook, and in-house systems.
•  Data Entry: Inputting and managing customer and business data efficiently.
• Fast and accurate typing for data entry and communication.
• Excellent customer service and support
•  Strong communication and interpersonal skills
• Ability to handle customer inquiries professionally and efficiently
• English and Malayalam (Fluent communication, both verbal and written)
  

Good to have

Not provided

About the Company

BST SOFTWARE PVT LTD, Renowned for our expertise in development, consulting, and outsourcing, we excel in delivering customized solutions that fuel success for educational institutions and commercial enterprises worldwide. With a steadfast focus on education, we offer bespoke software products and consultancy across diverse sectors including Education, Retail, Real Estate, and Travel. From pioneering Campus management ERP systems to dynamic Sales & CRM solutions, BST Software brings unparalleled expertise and cost-effective solutions crafted to your specific requirements. Trust us to elevate your business with Innovative technology and an unwavering commitment to excellence. 

 As a premier IT company, we pride ourselves on practical innovation, delivering tangible results for educational and commercial clients alike. With a focus on quality and expertise in crafting custom software and consultancy services, we partner with schools and colleges across India and the Middle East. Leading in South Kerala's Edtech, we empower over 300 institutions with campus management ERP and Mobile Apps. From Real Estate to Travel Solutions, our bespoke offerings cater to diverse client needs.

 Education is our focus, collaborating with schools and colleges to empower over 300 institutions. Our innovative products like SchoolMate Nuvo, Maestro Nuvo, and InstaBeep revolutionize educational management, streamlining communication and operations.

 Our vision is to become a global pioneer in information technology, setting new standards for excellence. Committed to exceeding expectations, we deliver highly customized solutions tailored to clients' needs, driving sustainable growth. 

 BST SOFTWARE PVT. LTD. is defined by our exceptional team and dedication to innovation. With a diverse portfolio spanning industries, we empower clients to thrive in the digital landscape. Together, let's embark on a future defined by innovation and collaboration.