The Social Media Customer Executive will be responsible for managing customer inquiries and feedback through various social media platforms. They will work closely with customers to address concerns, resolve issues and provide exceptional customer service. This role will also involve analyzing and reporting on customer engagement and interactions on social media.

Skills

• Multi Language
• Sales

Requirements

• Job Role Sales Development Representative-US Shift
• Job Type Full Time
• Workplace Type Onsite
• Industry Sales , online sales , E Commerce

Secondary locations

About

Not provided

Responsibilities

- Respond to customer inquiries via chat and social media
- Provide customer support and resolve complaints
- Understand customer needs and make sales recommendations
- Develop and implement customer service policies and procedures
- Maintain excellent product knowledge to enhance customer support
- Foster a positive work environment

Other Requirements

- Bachelor's degree in Administration or related field
- Excellent English communication skills (written and verbal)
- Proficient in CRM systems and computer skills
- Knowledge of sales skills is a plus

Good to have

Not provided

About the Company

Fetch International is a leading e-commerce support firm specializing in managing social media sales for our clients across the GCC. Our trained social media customer executives expertly handle more than 9,000 customer interactions daily, helping them find the right products through seamless chat support. Operating 24/7, we facilitate over 2000+ sales daily, ensuring our clients' success in the dynamic online marketplace. Now we are dealing with customers from all GCC, and we make more than 1000 sales in day with 27*7 shifts.