This is a full-time on-site role as a Technical Support Executive -VOIP , located in Kochi. The Technical Support Executive will be responsible for day-to-day customer support and technical support, troubleshooting, and customer service for our solutions

Skills

• Time Management
• Implementation
• Good Verbal and Written Communication
• CRM
• Lead Management
• Troubleshooting
• Problem-Solving Skills

Requirements

• Job Role Technical Support Executive-VOIP
• Job Type Full Time
• Workplace Type Onsite
• Industry Software Development

Secondary locations

About

Not provided

Responsibilities

• Manage the implementation of Contact Centre projects, ensuring that all tasks are completed on time and within budget
• Handle multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction
• Assess solution specifications in light of customer requirements and recommend solution designs and changes that optimize value for both the customer and Voxtron

Other Requirements

• Minimum of year of experience in a Professional Services Implementation position
• Contact Centre industry experience is a must.
• Excellent verbal and written communication skills
• Strong knowledge of contact center technology, IVR, ACD, VoIP, Unified Comms, and Contact Centre practices
• Working knowledge of CRM and Lead Management solutions (Salesforce/ Siebel/ Odoo/Sage etc) will be an added advantage
• BE/BTech in a technical discipline or equivalent experience is required.
• Key Skills:
• Must be an independent self-starter possessing excellent time management skills and be able to manage multiple implementation activities simultaneously
• Ability to operate with minimal guidance; must be able to exercise sound judgment and decision-making in challenging situations
• Prioritize multiple responsibilities and deliver on commitments; must be comfortable working in a fast-paced, dynamic environment
• Strong troubleshooting and problem-solving skills
• Experience in supporting global customers in multiple geographies
• Must be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and the ability to understand clients’ needs are imperative
• Working knowledge of Networking, API, PBX, Dialer, ACD, CTI, VoIP, IVR, and Call Center practices
• Willing to work a schedule that supports customers in various GCC time zones

Good to have

Not provided

About the Company

Voxtron is based in Dubai , U.A.E and has offices/affiliates in Qatar, India, Germany, Austria, Belgium, Italy, Turkey, Tunisia, Hong Kong, Portugal and Thailand.

For over a decade, we have been providing affordable customer engagement optimization solutions in partnership with leading technology vendors such as Enghouse interactive, SAGE, Verint, Clarabridge, Odoo, Microsoft etc. This wide portfolio places us in a unique position to offer customers and partners a complete, fully-featured solutions.

Our customers include Government organizations, Outsourcing companies, Corporates, Financial and Insurance organizations etc. Voxtron specializes in providing customer engagement/interaction optimization solutions such as Omni Channel Contact Centers, Self service applications, ERP / CRM solutions, Attendant Operator Consoles, Workforce Optimization Suite, Messaging Solutions, Social Media monitoring etc. These solutions help organizations enrich customer interactions, improve business processes, and optimize their workforce in order to enhance loyalty, increase revenue, mitigate risk, and manage operational costs. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements. Our solutions are based on the realization of numerous projects and the needs of our customers. Solutions today are rarely simple — they demand technologies from a range of vendors plus skills across a number of disciplines. We have highly skilled, highly experienced, highly competent resources to deliver the most challenging projects. Our involvement spans consulting, design, implementation and comprehensive post-sales support, including 24/7 cover and a quick response time, which is unmatched and unique to the region.