We are looking for an enthusiastic Application Support Engineer to join our team.

Skills

• Windows
• Linux
• Mac Os
• Troubleshooting
• Communication
• Desktop Support Engineer
• Technical Support Engineer

Requirements

• Job Role Application Support Engineer
• Job Type Full Time
• Workplace Type Onsite
• Industry E Learning

Secondary locations

About

Not provided

Responsibilities

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.

Other Requirements

• Working knowledge of office automation products and computer peripherals, like printers and scanners, and -cellular devices.
• Hands-on experience with Windows/Linux/Mac OS environments.
• Knowledge of managing network equipment’s & anti-virus programs.
• Remote troubleshooting for End-user issues (Software and Hardware).
• Walking customers through installing applications and computer peripherals.
• Proven work experience as a Desktop Support Engineer or Technical Support Engineer or similar role.
• Experience – 6 months to 1 years
• Good communication skills in English.
• Good time-management skills
• Location: Info Park, Cochin
• CTC: Best in the industry

Good to have

Not provided

About the Company

TutorComp’s online tutoring platform is built on core features encompassing Passion, Innovation, Dedication, Honesty, Loyalty and Integrity.
Here, the tutor and student interact live on our built-in shared whiteboard, working together in a session designed per the student’s requirement, aptitude, time availability and goals.
We cater to the online tutoring needs of students of all age groups, ensuring overall development within academic support.