Are you organized, detail-oriented, and great at coordination? Join our team as a Back Office Service Specialist and help us streamline service operations and enhance customer satisfaction.

Skills

• Strong Communication
• Coordination
• Excel
• Google sheets
• Attention to detail

Requirements

• Job Role Customer Service Executive
• Job Type Full Time
• Workplace Type Remote
• Industry Environmental services

Secondary locations

About

Not provided

Responsibilities

• Coordinate with Service Executives, Coordinators, and Managers.
• Prepare and maintain daily/weekly/monthly performance reports (Excel & Google Sheets).
• Manage trackers for site visits, AMC schedules, etc.
• Monitor tasks, follow-ups, and escalations.
• Maintain service documentation and manage customer feedback.
• Develop SOPs, identify process gaps, and support service-related activities.

Other Requirements

Open to any degree holders (candidates with relevant skills preferred).

Good to have

• Strong communication & coordination.
• Proficiency in Excel and Google Sheets.
• Excellent attention to detail.
• Familiarity with internal process controls.
• Ownership mindset and initiative.

About the Company

"Kaasma"​ - is a clean solution "​- committed in providing quality water and services in collecting waste water from hotels all over the parts of Ernakulam and beyond.

 We invite you to explore our website to learn about our affiliated company, our capabilities and related services we can provide to food based industries. You can also find information on our commitments to the environment and the communities we serve.