Ferax Technologies Pvt Ltd is seeking a Software Support Engineer to join our team in Changanacherry, Kottayam. If you have a passion for solving technical issues, providing outstanding customer service, and helping clients succeed with software, this role is for you!

You will play a vital role in delivering software demos, training users, offering technical support, and ensuring the smooth usage of our ERP products.

Skills

• Communication Skills
• Problem Solving
• Team Collaboration
• Training

Requirements

• Job Role ERP Implementation Executive- Male
• Job Type Full Time
• Workplace Type Onsite
• Industry Software Development

Secondary locations

About

Not provided

Responsibilities

1. Software Demo & Training

• Deliver online and in-person demonstrations of ERP software.
• Conduct user training sessions to ensure proper software utilization.

2. Customer Support & Troubleshooting

• Handle software-related inquiries via phone, email, or remote sessions.
• Diagnose and resolve technical issues.
• Identify and report software bugs to the development team.

3. Documentation & Reporting

• Maintain detailed records of customer interactions and solutions.
• Update support documentation, FAQs, and training materials.

4. Software Updates & Issue Escalation

• Assist clients with software updates, patches, and integrations.
• Escalate unresolved issues to relevant teams and ensure follow-up.

5. Feedback & Continuous Improvement

• Gather user feedback to help enhance the product and support processes.
• Continuously improve knowledge of software features and support protocols.

6. Outreach & Customer Interaction

• Communicate with customers about new products or services.
• Address software-related queries in a clear and professional manner.

7. Excel Work & Data Management

• Input and manage customer data in spreadsheets and software databases.
• Support with database imports when needed.

Other Requirements

• Experience: Minimum 1 year in software technical support.

Willingness to travel:

• 75% (Preferred)

Work Location: In person

Good to have

Not provided

About the Company

FERAX Technologies Pvt. Ltd. is a leading software solutions provider specializing in cloud-based, customized business automation ERP systems for diverse industries. Our flagship offering, FERObill, is a ready-made, feature-rich ERP solution designed to streamline operations, enhance productivity, and drive growth. With over 500 global customers, a stellar 4.9-star rating, and more than 13 years of hands-on expertise, we’re committed to delivering exceptional value and transforming the way businesses run.