We are looking for a proactive and customer-focused Support Executive to join our team. The ideal candidate will be responsible for resolving customer queries, providing product and service information, and ensuring a high level of customer satisfaction. You will be the first point of contact for clients, ensuring issues are addressed promptly and effectively.

Skills

• Customer support
• Good Verbal and Written Communication
• Multitasking
• Time Management
• Zendesk
• Freshdesk
• CRM
• Multi Language
• Microsoft OfficeSuite

Requirements

• Job Role Support Executive
• Job Type Full Time
• Workplace Type Onsite
• Industry Software Development

Secondary locations

About

Not provided

Responsibilities

• Respond to customer queries via phone, email, or chat in a timely and professional manner.
• Provide accurate information about products and services.
• Troubleshoot and resolve customer issues or escalate them to appropriate departments when necessary.
• Maintain records of customer interactions, feedback, and complaints.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Work closely with internal teams (technical, sales, operations) to support customer needs.
• Identify trends in customer issues and provide feedback for process improvement
• Adhere to support policies and performance metrics (SLAs, CSAT scores, etc.).

Other Requirements

• Bachelor's degree in any discipline (preferably in Business, IT, or a related field).
• Prior experience in customer support or a similar role is a plus.
• Excellent communication skills in English (verbal and written).
• Strong problem-solving skills and a customer-oriented attitude.
• Ability to multitask and manage time effectively
• Proficiency in using support tools, ticketing systems (e.g., Zendesk, Freshdesk), and the MS Office suite.

Good to have

• Familiarity with CRM systems or helpdesk software.
• Multilingual skills are an advantage.
• Experience working in a fast-paced environment or startups

About the Company

Tranzmeo - Towards a smart tomorrow! We, Tranzmeo is an anomaly forensics company, based out of gods own country kerala, that endeavours to reshape remote sensing and anomaly detection with technology and innovation. Here, we believe and work for the ideas that could transform the world. With its advanced remote monitoring system, Tranzmeo Connect OneView, Tranzmeo aims to forefront the digital evolution. T-Connect Oneview, powered by the advanced technologies of AI, ML, and Fibre optic sensing, is India’s first advanced solution for anomaly and intrusion detection. T-Connect OneView operates in pipelines, rails, subsea, smart roads, LNG, power cables and border security across the country. Tranzmeo kickstarted its official journey in 2017, under the leadership and guidance of our Founder, Mr. Safil Sunny. The impeccable growth and achievements of the company continue every year, motivating many aspiring startups. Widening our horizon, Hindustan Petroleum Corporation Limited , a Maharatna Status and a Forbes 2000 company, has also become a valuable partner of Tranzmeo. Our Tranzmeo family is built on core values of integrity, hard work, commitment and excellence. Encouraging talents, Tranzmeo keeps on upgrading ourselves for a better and smart future.