Customer Success Manager
Khatabook
- 2 Vacancy
- Bengalore
-
No ratings yet!
- Posted: 11 months, 26 days ago
- Not yet applied
- Job id664deb61c86d558842efd5d2
- Experience4 - 8 years
- Salary450,000 INR - 700,000 INR
- Job Applicants0
The Customer Success Manager will be responsible for maintaining positive relationships with clients, ensuring their success with the company's products or services, and identifying opportunities for upselling or cross-selling. Additionally, they will provide ongoing support, training, and guidance to help customers achieve their goals and maximize their satisfaction.
Skills
- TL
- Retention
- Onboarding
- Team handling
Requirements
- Job Role Customer Success Manager
- Job Type Full Time
- Workplace Type Onsite
- Industry Software Product
Secondary locations
Not providedAbout
Not provided
Responsibilities
Handling direct and channel renewals for SaaS business Lead a team of 10+ members to plan, assign and achieve renewal targets Identifying problem areas and coming with relevant solutions to make sure team completes the targets without hurdles Analyze data and come up with initiatives to improve Renewals Skill Sets: Responsible for end customer product adoption, product renewals and be the first POC for all escalations.
Other Requirements
Should be excellent in developing expertise on product/brands of the company & should be able to train the team and customers on the same ensuring quality parameters are met Multi stakeholder management to make sure the SOP for the renewals team is standardized and automated Team Player attitude Coordinate with channel team colleagues like an absolute team player for improving renewals business Ensuring timely reporting of progress, plans to achieve pending targets and CRM adoption Excellent Communication & Negotiation Skills Analytical skills to handle complex situations Taking the full responsibility for decisions and repercussions Amazing sense of urgency & attitude of getting things done when no one is watching Able to work comfortably in a fast-paced growing start-up environment Should be an excellent people manager and handy with MS tools Prior Experience of dealing with IT, B2B Software products will be an advantage Qualifications: Graduate/ Post-Graduate / MB
Good to have
Not provided
About the Company
Founded in January 2019, Khatabook is the world's fastest-growing Saas company. It has become India's leading business management app for MSMEs with 13 languages & 50M+ downloads in a remarkably short period of time.