The Student Success Executive will be responsible for guiding, supporting, and monitoring students throughout their learning journey. The role ensures high levels of engagement, satisfaction, and course completion, ultimately helping students achieve their career goals.

Skills

• Onboarding
• Monitoring
• Coordination
• Follow up skills
• Communication
• MS Office
• CRM
• Time Management

Requirements

• Job Role Student Success Executive
• Job Type Full Time
• Workplace Type Onsite
• Industry Education

Secondary locations

About

Not provided

Responsibilities

• Serve as the primary point of contact for enrolled students.
• Onboard new students and explain course structure, platform usage, and timelines.
• Monitor student progress, attendance, assignment submissions, and engagement.
• Proactively follow up with inactive or struggling students and offer support.
• Coordinate with trainers, academic team, and placement team for smooth operations.
• Resolve student queries via phone, WhatsApp, email, or LMS.
• Maintain student records, progress reports, and feedback sheets.
• Conduct regular follow-up calls to ensure student satisfaction.
• Collect reviews, testimonials, and feedback for quality improvement.
• Support students in placement-related activities wherever required.
• Ensure overall retention, course completion, and student success metrics.

Other Requirements

• Bachelor’s degree in any discipline.
• 2–10 years of experience in student support, counseling, academic coordination, or customer service.
• Excellent communication and interpersonal skills.
• Strong organisational and follow-up skills.
• Ability to multitask and work in a fast-paced environment.
• Basic knowledge of MS Office, CRM or LMS is preferred.
• A student-first mindset with patience and empathy.

Good to have

• Problem-solving attitude
• Active listening
• Time management
• Ability to handle student concerns professionally
• Team coordination

About the Company

Are you Looking for a job? Are you Ready to Take the Next Big Step in your Career? Then SLBS Marklance is your solution. SLBS Marklance is a Globally Renowned Educational Institution where we Specialise in Providing Top-Notch Courses in Logistics, Warehouse Management, Oil and Gas, Hospital Administration and much more. Our objective is to Empower Individuals to Excel in these Dynamic and High-Demand Industries. We are Committed to Inspiring and Nurturing a New Generation of Highly Qualified Professionals Who Possess the Motivation, Social Commitment, and Expertise to Drive Positive Change in a Safe and Ethical Manner. Our Programs Offer a Comprehensive and Competitive Educational Experience with a Globally Accepted Curriculum and International Certifications. We are also Dedicated to Providing Equal Access to Education so that anyone with a Passion for Excellence can have the Opportunity to Succeed. With a Dedicated Faculty Team, Engaging and Practical Learning Experience, and a Job-Assured Course Array, We have Changed the Lives of Thousands of Students who are Currently Working with Big Names like Myntra, Flipkart, Amazon, Bosch, TATA Motors, Mahindra, AMRERA Global Solutions, and the list goes on. Our well-established Connections and Dedicated Placement cell Ensure that you get Placed with the Big Names in the Industry. Join us and Experience the Difference at SLBS Marklance. Together, we can make a Difference in the World. Explore our Range of Courses to find your Calling and Succeed in Life. Hurry, your Next Employer is Waiting.