The Team Lead will be responsible for overseeing a team of employees, ensuring they meet performance goals and deadlines. This role will involve providing guidance, support, and mentorship to team members to promote their professional growth and success. The Team Lead will also collaborate with upper management to develop strategies for team improvement and overall business success.
Skills
- TL
- Retention
- Onboarding
- Team handling
Requirements
- Job Role Team Lead
- Job Type Full Time
- Workplace Type Onsite
- Industry
fintech
Secondary locations
Not provided
Responsibilities
-
Responsible for end customer product adoption, product renewals and be the first POC for all escalations
Other Requirements
Should be excellent in developing expertise on product/brands of the company & should be able to train the team and customers on the same ensuring quality parameters are met Multi stakeholder management to make sure the SOP for the renewals team is standardized and automated Team Player attitude Coordinate with channel team colleagues like an absolute team player for improving renewals business Ensuring timely reporting of progress, plans to achieve pending targets and CRM adoption Excellent Communication & Negotiation Skills Analytical skills to handle complex situations Taking the full responsibility for decisions and repercussions Amazing sense of urgency & attitude of getting things done when no one is watching Able to work comfortably in a fast-paced growing start-up environment Should be an excellent people manager and handy with MS tools Prior Experience of dealing with IT, B2B Software products will be an advantage Qualifications: Graduate/ Post-Graduate
Good to have
Not provided
About the Company
Founded in January 2019, Khatabook is the world's fastest-growing Saas company. It has become India's leading business management app for MSMEs with 13 languages & 50M+ downloads in a remarkably short period of time.