We are looking for the ideal person to join our team who can give the best experience to our customers and clients

Skills

• Communication
• Customer Service
• Customer relationship management
• Leadership Skills

Requirements

• Job Role Manager - Customer Excellence
• Job Type Full Time
• Workplace Type Onsite
• Industry Outsourcing and Offshoring Consulting

Secondary locations

About

Not provided

Responsibilities

* Develop customer journey and to improve customer excellence through UI/UX or additional touch points.
* Understand the customer journey and implementing new initiatives within the organization to improve the customer efficiency.
* Develop the structure of the process to improve the customer experience by analyzing the process quality.
* Review and understand the business and build strategies which can be used for customer excellence.
* Develop and maintain strong customer relationships whilst being aware of the varying customer cultures.
* Ensure quality quotes / email communications are being sent out to the respective clients / vendors
* Design and implement customer service standards and guidelines to ensure consistent and exceptional service delivery for building customer relations.
* Monitor and measure performance related to customer satisfaction, retention, and loyalty, providing regular reports and insights to senior management and stakeholders.

Other Requirements

* Excellent communication in English (both written and verbal)

Notice period: Immediate / 1 month / 2 months

Good to have

Not provided

About the Company

A world where outsourcing meets excellence – welcome to HTIC Global! We stand as a beacon of excellence in the outsourcing landscape of Dubai, UAE. Renowned for our commitment to quality & client satisfaction, we take pride in being one of the best outsourcing company in the UAE region. With a dedication to delivering exceptional services, we have emerged as a trusted partner in sectors like - travel, aviation, financial consultancy, insurance, etc.